Documentation Specialist

Description

Job Summary: We are seeking a customer service professional to handle calls, emails, and chats, resolve incidents, and ensure a positive customer experience. Key Highlights: 1. Join a dynamic and growing team 2. Paid training 3. Opportunity for growth A leading company in the courier and logistics industry, we are looking for individuals who wish to join a dynamic and growing team. **Responsibilities:** * Handle calls, emails, and/or chats related to package tracking, delivery incidents, pickups, and quotations. * Provide information on delivery times, service coverage, and available services. * File reports for lost, damaged, or delayed packages. * Follow up on claims and special requests. * Ensure a positive customer experience in every interaction. **Requirements:** * Completed high school diploma (technical or university studies in progress preferred). * Minimum 6 months of customer service experience (not mandatory). * Excellent verbal and written communication skills. * Basic computer and Microsoft Office proficiency. * Service-oriented attitude, empathy, and proactivity. **We Offer:** * Statutory benefits. * Paid training. * Opportunity for growth. Employment Type: Full-time Salary: $13,000\.00 \- $14,000\.00 per month Benefits: * Company parking * Option for indefinite-term contract * Free uniforms Education: * Completed high school diploma (Desirable) Work Location: On-site employment