**Company Description** “We’re not in the shipping business; we’re in the information business” \-Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service\-based approach to logistics. * 15,000 trained professionals * 250\+ locations worldwide * Fortune 500 * Globally unified systems **Job Description** **Scope of Position** Transcon Agent is responsible of flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving process efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers. **Key Deliverables** * Proactively monitor the following key metrics to achieve the expected results: * Operational Excellence \- Drive Customer Satisfaction through effective execution + Operational performance KPI above 90% + Product OPA Audit Result – Perform consistently at the highest level. **General job responsibilities:** * Exemplify and Teach Our Culture, Mission and Goals. * Follow the 10 Critical Success Factor. * Contribute to build healthy cross\-functional relationship and work environment, promote team spirit and cohesiveness in the department. * Timely completion of 52\-hour trainings per year (4\.33 per month) and required trainings associated to the role. * Own your self\-development. Prepare, follow\-up and execute on your personal development goals. * Correct utilization of company’s resources. * Understand and comply with company policies, procedures and processes. * Escalation of issues to immediate supervisor and/or manager, or any other required team with the adequate expertise, as example, compliance, accounting, etc. **Transcon Agent job responsibilities:** * Understand Expeditor’s general procedures and quality expectations (District Excellence). * Understand the Transcon process flow per Expeditors’ Operational Performance Standards (OPS), and always be in the lookout for better practices to improve operational performance, efficiency and productivity. * Operational Performance. + OSD properly follow up. + Support billing accuracy: CFIT + Edoc timely updates and recordkeeping. + Track and Trace Transcon files daily. * Ensure accurate and timely data entry into Expeditors’ system, per Operational Performance Standards (OPS). * Understand and execute in accordance to Transcon department’s systems and tools – including but not limited to: + Transcon Dashboard + Transcon Operational Performance Tools + CFIT – Import System + ETMs – Export System + EDOC – electronic library + Exp.o customs + Exp.o GCI + EDI * All Transcon automated reports – related to OPS, OPA, shipment processing, and shipment status. (Refer to all available reports in *Transcon Automatic Internal Reports*) * Ensure the highest level of customer service. * Ensure to utilize the most updated SOP execute accordingly. * Ensure Customer SOP’s updated in a timely manner as part of the recognition and set up of new and existing customers. * Understand and support our service provider management processes and procedures. * Ensure proper usage of service provider tools * Maintain good relationships with all internal and external suppliers/service providers (Broker, Shipping lines, trucking companies and others involved). * Develop a professional relationship with all customers, ensuring that all their shipments are received on a timely manner. * Keep customers properly and timely informed about the status of their shipments. All customer request must be answered within one hour**.** In cases where the request can’t be fulfilled, customer must be informed. * Proactively interact with all customers, providing professional advice and/or suggestions to different alternatives that will facilitate shipment processing. * Proactively communicate to customer’s broker to proceed with customs clearance ensuring timely completion of the shipment. * Always understand and execute according to all compliance requirements. Following applicable regulations for Expeditors and US government. Finance * Understand and follow credit policy 100% of the time. * Service Provider timely Payments (ACH). * DAP/DDP Policy (FDS). * Incoterms (Prepaid / Collect). * Timely and correctly bill all processed entries, update CFIT notes with any exceptions. * Understand all accounting processes and reports and its impact. (BNP, AR, AP, AJAX, etc.), * Monitor and constantly work on preventing monetary losses. Security Health and Safety * Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident. **Qualifications** To be the most effective in this position we are looking for the following skills and experience: * Degree: Bachelor's degree in Logistics, Import/Export, International Trade or equivalent.(preferred) * 1 year of experience in similar position, or equivalent combinations of education and experience. * Understanding of Transportation Process (Preferred) * Hazardous materials certification (Preferred). * Effective interpersonal and communication skills, ability to communicate at all levels written and oral communication. * Customer Satisfaction oriented. * Attention to detail oriented. * Self\-driven personality. * Organizational and time management skills. * Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications. * English and Spanish fluency. **Additional Information** All your information will be kept confidential according to EEO guidelines.