**Grupo Coppel** is a community where human dignity prevails over any other condition, therefore we support inclusion, diversity, and equal opportunities **without discrimination based on race, place of origin, religion, beliefs, age, appearance, sexual orientation, gender identity, disability, etc.** Mexican business group founded in Culiacán, Sinaloa; in 2025 it will celebrate 84 years improving the lives of millions of Mexicans. It operates in all states of the country, has more than 118,000 employees, and is one of the **top 10 employers in Mexico.** It consists of three business units: Tiendas Coppel, Afore Coppel, and BanCoppel. **Position objective:** Provide memorable service to all customers requiring billing, after-sales services, and/or making payments to their accounts, in a personalized, fast, and friendly manner, encouraging them to return to Tienda Coppel. **Main responsibilities:** * Perform operational tasks such as merchandise payments, refunds, withdrawals, and general cash register closing from any area, among others assigned according to established procedures in the Store Manual, thus providing greater support to store operations. * Provide excellent service and attention to all customers through merchandise payment and packaging, while offering after-sales services that encourage them to return to Tienda Coppel. * Provide after-sales service to customers according to processes described in the Store Manual to resolve needs and concerns, thereby increasing customer satisfaction. * Provide basic financial services (payment collections, agreements, BanCoppel agency services, and referring customers to the New Customers module for credit applications) from Grupo Coppel, applying procedures and scripts outlined in the Store Manual to offer customers broader transaction coverage. * Receive customer payments according to procedures established in the Store Manual to deliver a memorable customer experience. * Assist with cleaning, product organization, and sales according to procedures outlined in the Store Manual to provide a memorable service. * Participate in activities that promote Coppel's culture, as well as contribute to goal development and achievement for personal growth. * Comply with appearance and customer interaction standards according to Customer Service Standards to deliver a memorable service. * Ensure proper handling of monetary resources according to processes established in the Store Manual to prevent discrepancies in partial withdrawals and cash register closing. * Check pending items and assist in merchandise delivery processes as described in the Store Manual to provide good customer service. * Digitize customers who provide authorization by entering their email, phone number, and general information into the system, aiming to increase the digital customer base. * Ensure lines are broken up when more than 3 customers form at checkout points, according to processes described in the Store Manual, to serve customers effectively. **Required profile:** * **High school diploma.** * Experience in cash handling. Job type: Full-time, Seasonal Contract duration: 3 months Salary: From $9,400.00 per month Benefits: * Employee discounts * Option for indefinite contract * Referral program Work location: On-site