Job Summary: Supervise the store's overall operations, lead the team, and ensure excellent customer service and adherence to operational processes. Key Responsibilities: 1. Leadership and supervision of store operations. 2. Focus on customer service and satisfaction. 3. Personnel management and development. Supervise general operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to your staff to coordinate proper execution of store operational processes, fostering an optimal work environment and delivering excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and ensuring full satisfaction. * Ensure all parts and products are in their assigned locations within the store and that physical inventory matches system records by flawlessly executing weekly inventory maintenance tasks. * Supervise store operational activities, serving as a role model, and ensure employees provide customer guidance and utilize all tools provided by AutoZone—including the electronic catalog and diagnostic and testing equipment—to deliver reliable advice and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for improvement to assign appropriate tasks, recognize strong performance, and provide feedback when identifying areas requiring improvement and training. * Supervise that all employees comply daily with their scheduled working hours and AutoZone’s dress code, interact with each other and our customers with the highest levels of respect, courtesy, and professionalism, and apply AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report periodically to identify opportunities for expense control and contribute to improvements by promoting a culture of cost-saving across all controllable expenditures within the team. * Assign and follow up on tasks for area supervisors—including planogram assembly, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, parking lot—as well as reviewing daily cash counts from the main register, performing cash sweeps, and conducting register closings for staff under your supervision, following AutoZone-provided procedures. * Supervise and ensure employees use AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, performing vehicle tests, or working at in-store testing stations, thereby helping prevent workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of supervisor experience in retail, warehouse, or store environments * Flexible availability to work various shifts AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores; two distribution centers; a Store Support Center (CAT) located in Monterrey, Mexico; and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ more than 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going the extra mile define our identity—for both our customers and AutoZoners. Working at AutoZone means joining a team that values dedication, teamwork, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support you need to succeed and propel your future. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.
Juan García
Indeed · HR
Juan García
Indeed · HR
