IT Support - Call Center

Description

Job Summary: Provides first-level technical support, manages incidents, and resolves hardware, software, and connectivity issues. Key Highlights: 1. Remote and on-site technical support 2. Ticket management and folio tracking 3. Hardware and software fault resolution Job Description: IT Support. Requirements: Remote and on-site support. Ticket management tools. Email handling proficiency. High school diploma or technical degree in computer systems. Minimum 6 months of experience in a similar role. Work schedule: 6 days per week, rotating day off (Saturday, Sunday, or Monday). Available Shift: 1:00 PM to 9:00 PM. Responsibilities: Support and Diagnosis: Provide first-level technical support via telephone and remote connection tools. Incident Management: Register, categorize, and track folios in the ticketing platform and via email. Technical Resolution: Resolve hardware faults (CPUs, multifunction devices, thermal printers) and software/application-specific configuration issues. Connectivity Support: Diagnose and resolve network, internet, and communication issues. Escalation Management: Route complex incidents to second-level teams following the established workflow. We Offer: Workplace located in Montemorelos, very close to Plaza del Sol. Statutory benefits. Grocery vouchers. Savings fund. Membership package including (accidental death insurance, multiple assistance services, discounts on medical exams, ambulance service).\r\n-Requirements- Minimum Education: Upper secondary education - Technological High School Less than 1 year of experience Age: between 19 and 48 years Keywords: support, support, support, technologies, the, information, IT, callcenter, teleoperator, telephone operator, telephonist, telephone