MacStore Technical Support

Description

Job Summary: We are seeking a Repair Technician to provide first- and second-level technical support to Apple users, with a focus on personalized service and promotion of additional services. Key Highlights: 1. First- and second-level technical support for Apple users 2. Personalized assistance and problem resolution 3. Professional stability and development ### **At MacStore, Apple’s #1 distributor, we are looking for:** ### **Repair Technician for computer equipment and telephony at the following branch: MACSTORE MIDTOWN** **Profile:** * Completed high school education / technical degree. * Minimum 1 year of experience in computer and telephony repair. * Strong interest in customer service and client interaction. * Residence near the work location. **Responsibilities:** * Provide first- and second-level technical support to Apple users. * Deliver personalized assistance and problem resolution. * Track completed service requests. * Promote and sell additional services. * Meet performance metrics and key indicators. **We Offer:** * Base monthly salary of $9,900.00 MXN (gross). * Apple Certified Macintosh Technician (ACMT) certification. * Benefits and perks exceeding statutory requirements. * Monthly food voucher. * Profit-sharing (approximately three months’ worth). * Salary increase after the fourth month. * Life insurance. * Savings fund. * Punctuality bonus. * Commissions ranging from 9% to 20% of the total amount billed for services performed. * Bonus for achieving performance indicators. * 100% IMSS social security contributions. * Direct, indefinite-term employment contract. * Professional stability and development. * Rotating schedule Monday through Sunday, with one weekday off: 11:00 AM–8:00 PM and 12:00 PM–9:00 PM. If you are interested and meet the above profile, please apply via this channel and we will contact you shortly.