Besta Automotive Leasing We are a leading automotive leasing company with purchase option for private drivers, headquartered in Monterrey. Job Mission Provide efficient functional support and assistance to internal users; develop root-cause solutions through automation and maintenance. We are looking for: Developer & Support Engineer WE OFFER: * 30-day year-end bonus * Savings fund * Grocery vouchers * 100% IMSS payroll registration from day one * Profit-sharing * Eyewear benefits for employees and their families * Opportunities for professional development and growth PROFILE: * IT, Developer area EXPERIENCE * 2+ years using and applying React.js * 2+ years using and applying Node.js * 2+ years using and applying PHP, HTML, Bootstrap, jQuery * 1+ year with AWS Serverless (Lambda, API Gateway, S3) (preferred) * 3+ years using Git in collaborative teams: branching, pull requests, best practices for code review * Customer service experience * 2+ years in functional support / ticket resolution (Jira, documentation, chat-based support) * 2+ years in automation or internal process improvement COMPETENCIES: * Ticket management (Jira, Linear or similar) * Effective and empathetic communication via chat * Functional diagnosis of non-technical errors * Business logic knowledge related to contracts, payments, users, and plans * React fundamentals (JSX, props, state, hooks) * Node.js (Express, basic backend logic) * Reading and querying MySQL