Customer service City: QUINTANA ROO Publication date: Oct 15, 2025 Schedule: 8:00 AM to 5:00 PM, Monday to Friday, Saturday from 8 Description: CUSTOMER SOLUTIONS ASSISTANT Position Objective Contribute to timely handling of requests entering the shipping control department by generating administrative reports and verifying data to coordinate shipments, consistently meeting indicators to improve customer satisfaction. Job Functions or Activities 1. Timely handling of assigned Service Reports 2. Inform about services entering Shipping Control 3. Make timely calls to customers regarding shipments entered into Shipping Control 4. Generate reports for shipments requiring them 5. Daily physical reconciliation of delivery and return manifests for local routes Requirements Education: High school or technical career in Administration or related field Customer Service: 6 months experience Problem-solving skills, personnel management Office Software: Basic level. Indicator tracking What we offer you * A competitive salary * A variable compensation scheme * Above-standard benefits * A career development plan within the company