Description
**Full job description**
**Job objective**
Lead, coordinate, and ensure efficient operation of the technical support and networking department.
**Key responsibilities**
Technical support
* Supervise incident resolution (hardware, software, users).
* Ensure compliance with SLAs (response and resolution times).
* Manage help desk / ticketing system.
* Escalate and resolve critical issues.
Networking
* Administer LAN/WAN, Wi-Fi, and connectivity.
* Configure and maintain routers, switches, and firewalls.
* Monitor network performance and prevent outages.
* Manage servers (on\-premise or basic cloud).
Management
* Lead technical support team.
* Assign workloads and priorities.
* Train and develop staff.
* Evaluate performance and productivity.
**Required profile**
Education
* Degree in Computer Systems Engineering, Information Technologies, Telecommunications, or related field.
Experience
* 1 to 2 years in technical support.
* Networking experience.
Prior knowledge
* Networking: TCP/IP, DNS, DHCP, VPN
* Equipment: Cisco, Mikrotik, Ubiquiti
* Operating systems: Windows, basic Linux
* Ticketing tools (Help Desk)
* Active Directory / user management
* Remote and on\-site support
* Basic security (antivirus, firewalls)
Key competencies
* Problem solving
* Organization and prioritization
* Service orientation
* Decision making
* Effective communication
Salary: $10,641\.44 \- $14,000\.00 per month
Benefits:
* Employee discount
* Company parking
* Free parking
* Option for indefinite contract
* Free uniforms
Work location: On\-site employment