Collections Officer

Description

Position Summary: We are seeking a Collections Officer to manage overdue accounts, with a focus on payment agreements, debt restructuring, and gathering relevant customer information. Key Highlights: 1. Manages overdue accounts and negotiates payment agreements and debt restructurings. 2. Conducts collections both in-office and in the field, including home visits. 3. Develops negotiation skills, resilience, and assertive communication. **Job Description: Collections Officer Position Objective** Effectively manage overdue accounts with more than 60 days of delinquency, focusing on establishing payment agreements, debt restructuring, and collecting relevant customer information to facilitate portfolio recovery. **Education** * Completed or incomplete Bachelor’s degree in Law or a related field. **Requirements** * Valid driver’s license. * Personal vehicle. * Minimum of **2 verifiable years** of experience in collecting overdue accounts over 60 days old. * Knowledge of basic legal procedures applicable to collections. * Experience in collections both **in-office and in the field**, including home-based collections. * Preparation and follow-up of payment agreements. * Familiarity with the assigned geographic area for collection activities. **Competencies and Skills** * Strong negotiation skills and ability to handle objections. * Resilience and tolerance for frustration. * Results-oriented mindset and discipline. * Clear, assertive, and persuasive communication. * Ability to work under pressure and meet targets. **Responsibilities** * Manage overdue accounts exceeding 60 days. * Conduct personalized negotiations with customers via various contact methods (telephone, digital, and in-person). * Prepare, formalize, and follow up on payment agreements and debt restructurings. * Conduct home visits to customers to reinforce collections and establish payment agreements. Collect and record relevant on-site information regarding the customer’s situation to support portfolio recovery strategy. We Offer * Base salary * Attractive commissions * Transportation allowance Employment Type: Full-time, Indefinite-term Salary: $14,000\.00 per month Benefits: * Transportation allowance or service Work Location: On-site employment