**General Objective:** Ensure that the personnel under their charge know, comply with, and apply regulations, the MAC Service Philosophy, and internal company policies to achieve satisfaction of internal and external customers, contributing to the achievement of Grupo MAC's Mission, Vision, and Values. **Job Responsibilities:** 4\. MAIN RESPONSIBILITIES * Ensure compliance with the MAC Service Philosophy Program * Plan and organize the execution of processes in the areas under their responsibility. * Ensure compliance with regulations applicable to the areas under their responsibility. * Prepare and submit monthly corporate and unit reports. * Monitor area indicators. * Supervise and verify that area supervisors under their responsibility carry out their daily activities according to the corresponding process manual and checklists. * Continuously train staff to reinforce processes and best practices. * Analyze results from electronic satisfaction surveys and define action plans with relevant supervisors to improve service. * Coordinate monthly inventories in laundry, kitchen, and housekeeping areas. * Review and manage procurement requests for materials, supplies, and services required for housekeeping, laundry, kitchen, public relations, and maintenance activities (when applicable). * Ensure proper use and care of assigned resources, furniture, and equipment. * Continuously evaluate service quality and customer service provided by personnel under their responsibility. * Maintain monthly control of income and expenses for kitchen and dining services. * Verify and analyze expenses from the areas under their responsibility. * Ensure preventive and corrective equipment maintenance programs are carried out and properly documented. * Actively participate in training courses determined by the company. * Actively participate in emergency codes, Facility Security System brigades, and scheduled drills. * Participate in Patient Safety training. * Perform all functions inherent to their area of responsibility. **Education:** Bachelor's degree MAJOR(S): Administration, Engineering, Tourism, or related fields **Experience:** 3 years Hospitality, Hospitals, Restaurants, Customer Service, Housekeeping **Schedule:** \- **Travel Required:** \- **We Offer:** **Hospital:** **MAC Periférico Sur** CONTACT **Email:** alfonso.cortes@hospitalesmac.com **Phone:** Apply