SUPERVISOR

Description

Job Summary: Oversee general store operations, lead the team, and ensure excellent customer service within an optimal work environment. Key Responsibilities: 1. Lead and supervise general store operations 2. Ensure customer satisfaction and a positive work environment 3. Develop and train staff for success Supervise overall operations across all store areas, serving as a role model for your team. Provide necessary direction and feedback to direct reports to coordinate proper execution of store operational processes, fostering an optimal work environment and delivering excellent service to our customers. * Authorize damaged and non-damaged returns resulting from defective merchandise, incorrect employee recommendations, or catalog errors—always placing the customer first and ensuring their full satisfaction. * Ensure all parts and products are in their assigned locations within the store and that physical inventory matches system records, executing flawless weekly inventory management tasks. * Supervise store operational activities, serving as a role model and ensuring employees provide customer advice and utilize all tools provided by AutoZone—including the electronic catalog and diagnostic/test equipment—to deliver reliable guidance and genuine solutions to our customers’ needs, while also helping prevent merchandise returns through this practice. * Identify subordinates’ strengths and areas for development to assign appropriate tasks, recognize strong performance, and provide feedback when improvement or training opportunities are identified. * Supervise daily adherence by all employees to scheduled work hours and AutoZone’s dress code; ensure respectful, courteous, and professional interactions among team members and with customers, consistently applying AutoZone’s guidelines and values. * Review and analyze the Profit & Loss (P\&L) report each period to identify opportunities for expense control and contribute to improvements by promoting a culture of cost-consciousness across all controllable expenditures within the team. * Assign and monitor area responsibilities—including planogram setup, merchandise placement, warehouse cleaning, restrooms, cafeteria, sales floor, and parking lot—as well as conduct daily cash count reviews for the main register, perform cash sweeps, and process cash register closings for direct reports following AutoZone’s established procedures. * Supervise and ensure employees wear AutoZone-provided safety equipment—including belts, gloves, aprons, and goggles—when handling merchandise, conducting vehicle tests, or using in-store test stations, thereby preventing workplace accidents and ensuring a safe environment for our employees. * High school diploma * One to two years of experience as a supervisor in retail, warehouse, or store environments * Flexible availability to meet scheduling requirements AutoZone Mexico is the leading distributor of automotive parts and accessories in the Americas. In Mexico, we operate over 800 stores, two distribution centers, a Store Support Center (CAT) located in Monterrey, Mexico, and a Business and Technology Store Support Center (BTSSC) located in Chihuahua. We employ more than 16,000 AutoZoners nationwide. Our customer-centric culture and commitment to going above and beyond define our identity—for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, collaboration, and growth. Whether you’re assisting customers or advancing your professional career, we provide the tools and support you need to achieve success and drive your future forward. AutoZone and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment based on skills and competencies, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected category.