Job Summary: We are seeking a Process Analyst to manage customer requirements through technical analysis and support in software development projects. Key Responsibilities: 1. Manage technical analysis processes in software development projects 2. Analyze and document customer requirements 3. Conduct process diagnosis and documentation using BPMN / EPC Muhami Consulting is a company dedicated to providing strategic advisory services and customized technological solutions, delivering a high level of expertise and service quality to generate a positive impact on our clients’ results. **What Are We Looking For?** PROCESS ANALYST **What Will You Do?** Track customer requirements by managing technical analysis processes across various software development projects. **How Will You Do It?** Analyze and document customer requirements. Support agile development processes. Map IT processes. Document processes and rules for each project. Perform process diagnosis, definition, redefinition, and documentation using BPMN / EPC tools. Model and diagram processes according to client-defined standards. Define departmental process flows. **What Do You Need?** Knowledge of: Intermediate-advanced English BPMN 2\.0 diagramming Microsoft Visio Microsoft Excel Microsoft Project GitLab Strong spelling skills Strong writing skills Effective verbal communication Negotiation skills **What Do We Offer?** On-site work mode (Work location: Tlalpan) Excellent working environment Employment type: Full-time Salary: $25,000\.00 \- $35,000\.00 per month Workplace: On-site employment