IT Support Engineer

Description

Job Summary: This IT Support and Services Engineer position involves office-based activities for remote support and fieldwork for equipment maintenance and installation. Key Highlights: 1. Remote and on-site technical support for technological infrastructure. 2. Equipment maintenance and installation in various cities of Nayarit. 3. Opportunity for professional development in IT support. IT Support and Services Engineer Work Modality: 50% office-based and 50% field visits Office Activities: Respond to tickets via direct customer service channels; remotely resolve issues related to firewalls, alarms, cameras, access points, printers, computers, virtual machines, and others; document incidents in the help desk system and provide support for data center infrastructure. Field Visit Activities: Travel to various cities in Nayarit; perform equipment maintenance and installation, cabling installation, and equipment loading/unloading. Requirements: * Degree in Software Engineering, IT, or related field. * Self-taught with strong communication skills. * Valid standard vehicle driver's license. Desirable: * Experience in help desks providing remote support. * Knowledge of point-of-sale systems, video surveillance systems, and access control systems. * Customer service experience. Employment Type: Full-time Salary: Starting from $16,000\.00 per month Benefits: * Flexible working hours * Grocery vouchers Work Location: On-site employment