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Talento Mexicano
Customer Experience Supervisor
This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence. It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment. MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION Lead and develop a team of customer experience representatives by establishing clear goals and expectations. Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives. Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines. Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards. Support special projects and initiatives designed to enhance the customer experience. Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement. Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions. Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions. Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.
Mexico City
Negotiable Salary
Talento Mexicano
Spanish Translator
Company Profile: Shanghai Yongmaotai Automotive Technology Co., Ltd. is an automotive component manufacturing enterprise headquartered in Shanghai and listed on the Main Board of the Shanghai Stock Exchange. The company has long focused on the research, development, production, and sales of aluminum alloy materials and automotive components, establishing an integrated industrial layout covering "aluminum alloy materials + automotive components." Its products are widely applied in both traditional internal combustion engine vehicles and new energy vehicles, covering engine systems, turbocharging systems, and various automotive structural components. The company has established stable cooperative relationships with numerous domestic and international OEMs and Tier-1 suppliers. To support the company’s overseas production capacity expansion and international development strategy, Yongmaotai plans to officially launch the construction project of its Mexico factory. Due to business development needs, we are now sincerely recruiting one (1) Spanish translator to be stationed permanently in Mexico City. Position Information Position Title: Spanish Translator Nationality Requirement: Chinese citizen Work Location: Mexico City, Mexico Employment Type: Full-time Gender Requirement: Not specified Education Requirement: Associate degree or above Salary Range: RMB 20,000 – 30,000 per month (negotiable) Job Responsibilities 1. Conduct oral and written translation between Chinese and Spanish; 2. Assist Chinese management in communication with local stakeholders; 3. Provide interpretation for meetings and business negotiations; 4. Translate contracts, documents, reports, and other materials; 5. Support cross-cultural communication matters; 6. Perform other related duties. Qualifications Language Proficiency: - Spanish must be proficient enough to serve as a working language; - Holders of DELE B2/C1 or equivalent certification are preferred; - Candidates without formal certification but possessing solid practical experience are also welcome. Experience Requirements: - 2–3 years of relevant experience; - Experience in manufacturing, engineering, or the automotive industry is preferred; - Ability to reside long-term in Mexico. What We Offer - Competitive overseas salary; - International project experience; - Stable development platform; - Complimentary employee apartment in Mexico
Mexico City
Negotiable Salary
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