Technical Support

Description

Job Summary: We are seeking a Technical Support specialist to provide personalized assistance to Apple users, track service requests, and suggest products. Key Highlights: 1. Opportunity for career growth and continuous training. 2. Apple Certified Macintosh Technician certification. 3. Direct contract with a leading company. MacStore. We are a leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900\.00 (salary increases and service commissions).** * **Monthly food vouchers: $350\.00** * **Punctuality bonus: $900\.00** * **"Cost of Living" bonus: $1000\.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to three months' salary. * Life insurance and funeral expense assistance. * Uniforms. * Career advancement opportunities. * Continuous training. Additional Benefits after 3 Months (Permanent Staff): * Savings fund. * Discounts on prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Flexible availability. * Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly day off).