RCD Hotels is a collection of luxury hotels located in various tourist destinations, including the United States, Mexico, and the Dominican Republic—each with its own unique personality. At Legendary Vacation Club (Ava Resort Cancun), we are seeking your talent for the role of: **Member Experience Supervisor.** **Objective:** Providing member-focused service and support for vacation club members; tracking and resolving complaints; channeling and solving issues; supervising and managing staff; making decisions; and ensuring the well-being of subordinates and the work team. **Requirements:** Completed high school diploma or incomplete bachelor’s degree in Tourism, Business Administration, or related field. Advanced English proficiency. **Experience:** Minimum two years of experience in customer service supervision or similar roles. **Technical Skills:** Computer equipment operation Microsoft Office suite proficiency Opera At RCD Hotels, we provide equal employment opportunities, respecting gender identity and expression, without distinction based on age, race, religion, nationality, ancestry, pregnancy, disability, medical condition, marital status, sexual orientation, etc. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria when considering candidates for new positions.