Job Summary: A leading technology company is seeking a Bilingual Technical Support Agent to provide telephone assistance in English to customers in the US and Canada, resolving hardware and software technical issues. Key Highlights: 1. Specialized training on industrial printing equipment 2. Opportunities for training and professional development 3. Collaborative and dynamic work environment A leading technology company requires: **BILINGUAL TECHNICAL SUPPORT AGENT** ***ADVANCED ENGLISH*** Job Requirements: * Minimum education: Technician in Information Technologies, Computer Science, Computing, or related field. * Prior experience in technical support and telephone assistance * Advanced English skills; interaction is with customers from the US and Canada * Knowledge of technical support, customer service, printers, and multifunction devices. Job Responsibilities: * Provide telephone technical support in English for well-known brand industrial printing equipment * Resolve hardware and software technical issues; specialized training is provided. * Handle user requests and inquiries. * Maintain records of reported incidents. * Schedule: Monday to Friday, 8-hour shifts plus 1-hour lunch break, plus two 15-minute breaks* ***SATURDAY AND SUNDAY OFF*** *Work location: NEAR PARQUE DE LOS VENADOS METRO STATION ON THE GOLD LINE* We offer: * Gross monthly salary of $20,000. * Statutory benefits * Immediate and permanent employment * Opportunities for training and professional development. * Collaborative and dynamic work environment. PLEASE APPLY THROUGH THIS CHANNEL AND WE WILL CONTACT YOU Job Type: Full-time, Indefinite-term Salary: $20,000.00 per month Work Location: On-site employment