Job Summary: Responsible for processing, managing, and coordinating customer orders accurately and efficiently through various sales channels. Key Highlights: 1. Commitment to high-quality and safe products. 2. Inclusive and diverse culture, supporting employee well-being. 3. Opportunity to work with Oracle and Microsoft Office systems. **Company Description** **Master Lock** manufactures a wide range of innovative security and protection solutions for home, office, and industrial environments. Since 1921, **Master Lock** has been committed to delivering high-quality products that provide security and peace of mind to our customers. Master Lock and our sister brand SentrySafe are part of Fortune Brands Innovations (FBIN). **Why Work With Us?** You’ll gain the flexibility to balance your life at every stage with Total Rewards supporting your physical, emotional, and financial well-being. We also foster an inclusive and diverse culture where everyone is encouraged and empowered to be authentic, and where our differences and unique perspectives are key strengths. **General Job Description** Responsible for processing, managing, and coordinating customer orders accurately and efficiently, received through the various sales channels available to the company. Ensures that the information is complete, correct, and ready for processing and follow-up. **Job Description** * Receive customer orders sent via email. * Interpret customer and sales representative order requirements and enter the information into the Oracle system. * Ensure that orders entered onto the Oracle system are assigned the correct shipping date. * Detect and correct inconsistencies or errors before releasing the order for processing. * Maintain open orders according to established procedures and work instructions (e.g., CB, MK orders). * Communicate with customers to clarify and correct information provided in orders using predefined templates (Order Entry Callbacks). * Include promotional programs and offers (BID, PROMOS) provided to customers during order entry in the system. * Follow the procedures of our quality system in the daily performance of duties. * Ensure that the documentation used daily is in perfect condition and up to date. * Perform daily reviews of open orders, follow up on internal ones, and be specific in order notes (reason why the order is open – “Unbooked report”). * Confirm orders with customers, resolve price discrepancies or questions, and respond to inquiries related to order status. * Follow up on orders requiring changes or cancellations. * Correct errors detected in already registered orders (post-booking and PPMs), collaborating with involved areas to ensure modifications comply with established processes. * Register new addresses for already established accounts. * Conduct internal audits of customer orders. * Record performance indicators in individual metrics, focusing on productivity and quality (standard, CFs, and PPMs). * Attend informational and training meetings related to new products, processes, etc. * Support the follow-up and investigation of complaint orders (CFs) as required by corporate or Nogales customer service. * Participate in audits established by the quality management system. * Promote improvement activities and projects applicable to the area. **Qualifications** **Education:** * Bachelor's degree in Business Administration or a related field **Experience:** * 1 to 2 years of experience. Internally, 2 years within the company **Languages:** * Advanced English **Other Competencies:** * Proficiency in Oracle system * Proficiency in Microsoft Office suite * Strong communication skills * Good organizational skills **Additional Information** All your information will be kept confidential in accordance with EEO guidelines.