Customer Experience Coordinator

Description

Job Summary: We are seeking a Customer Experience Coordinator to ensure high-quality service and a positive customer experience, managing requests and supporting continuous improvement. Key Highlights: 1. Customer attention and follow-up through various channels. 2. Coordination and supervision of team activities. 3. Grief management and excellent communication. Funeraria San Martín is looking for: *Customer Experience Coordinator* Job Objective: To provide high-quality service to our customers, ensuring a positive experience before, during, and after the service, resolving inquiries and providing timely follow-up on their requests. Main Responsibilities: · Customer attention and follow-up via telephone, in-person, and digital channels. · Registration and tracking of requests, complaints, and suggestions. · Support in customer satisfaction surveys and continuous service improvement. · Coordinate and supervise daily activities of the reception team. · Customer service protocols, grief management, verbal and non-verbal communication. Requirements: · Completed high school diploma or technical degree. · Minimum 1 year of customer service experience (mandatory). · Personnel management, problem resolution, leadership. · Excellent verbal and written communication skills. · Service-oriented attitude, empathy, and teamwork.-Requirements- Minimum education: Higher education - Bachelor's degree 2 years of experience Languages: Spanish Age: between 27 and 40 years Knowledge: Coordination ability, Surveys, Personnel supervision, Customer service administration, Personal assistance Keywords: costumer, cliente