Job Summary: We are seeking a Level 1B Help Desk Agent to deliver technical support and assistance to users, ensuring timely solutions and customer satisfaction. Key Responsibilities: 1. Provide timely technical support and assistance to users 2. Deliver technical support while recording relevant information 3. Manage incidents to ensure customer satisfaction Live the SONDA Experience Here, you transform your career! Why join SONDA? The answer is very simple: because, just like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology, we will not only transform our clients’ businesses but also the future. At SONDA, you’ll experience a work environment offering diverse opportunities for personal and professional development—a great place to learn and contribute to improving people’s quality of life through technology. We are looking for a **Level 1B Help Desk Agent** **You will have the opportunity to:** * Deliver technical support and assistance to users, ensuring timely resolution of their requests. * Provide technical support, delivering and recording all necessary information to meet internal company and client requirements. * Provide customers with technical assistance in resolving incidents, managing all necessary actions to restore service and achieve customer satisfaction. **Ideal if you have knowledge and experience in:** * Customer service * Proficiency with Office software suite * Technical degree related to computing or similar field * Experience in customer service and support What can you expect from us? Work flexibility, promoting balance between your personal and professional life. Working hours: 48 hours per week Salary: $11,000 gross per month **On-site mode:** Blvd. Navarrete 66\. Col. Valle Escondido. Hermosillo, SON. Professional development and continuous skill enhancement aligned with your interests. A collaborative, diverse, and innovative environment that fosters teamwork. What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness, promoting initiatives focused on your physical, mental, and social well-being. And much more! Diversity \+ Inclusion \= Innovation and Collaboration At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive setting where they are invited to develop their professional careers on equal footing. Because we know a diverse environment is a fundamental driver of innovation, we seek candidates based solely on professional qualifications—regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. Join our team!