Drillmaster

Description

Job Summary: We are seeking a professional to provide technical support for drilling tool products, manage KPIs, and collaborate with customers on continuous improvement. Key Highlights: 1. Technical support and customer training on drilling tools 2. Active participation in productivity improvement and new product development 3. Collaborative environment focused on innovation and professional development **United. Inspired.** Performance unites us, innovation inspires us, and commitment drives us forward. **All new ideas are welcome.** We seek candidates who want to develop, grow, and dare to think differently. Innovation is a fundamental part of our DNA. If you value an environment where you can think creatively and continuously evolve, you will thrive here. **About Us:** Epiroc is a global productivity partner for mining and construction customers, accelerating the transformation toward a sustainable society. With innovative technology, we develop and deliver safe, cutting-edge equipment—including drilling platforms, rock excavation and construction equipment and tools—for both surface and underground applications. We also offer world-class services and aftermarket support, as well as automation, digitalization, and electrification solutions. Our global headquarters is in Örebro, Sweden, and we have approximately 18,000 passionate employees collaborating with customers in over 150 countries. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with the courage to drive change. Through collaboration and mutual trust, teams and individuals rely on and support each other to deliver solutions. Together, we lead the way toward more sustainable mining and construction. **Join Our Team!** **Your Mission:** Provide support for the Tools (RGD) product line across all its constituent product lines, ensuring established KPIs for the three contract types—Cost per Meter, Guaranteed Performance, and Consignment—are maintained. KPIs will be defined case-by-case, with the most important including performance, drilling speed, and total integrated drilling cost, among others—agreed upon with each customer according to contractual needs and specificities. Additionally, generate necessary information to accurately report tool usage to customers, such as performance metrics, consumption rates, costs, areas for improvement, recommendations for new products, etc. **Location:** On-site in Hermosillo. Shift schedule: 14x2 and/or 5x2, depending on project requirements. **Responsibilities:** * Know and be able to demonstrate operationally the various products of the Drilling Tools (Tools) division across multiple mining operational equipment. * Establish contact with end-user customers in operations departments and supervisors. * Conduct field inspections of operating equipment to provide technical support for the drilling tools in use. * Deliver field and classroom training to end users and supervisors. * Perform drill bit sharpening and any other maintenance activities for drilling tools. * Maintain control of drilling tools within exchange systems. * Monitor and manage consumables inventories to maintain an accurate critical list. * Support the RGD Product Specialist in preparing new product test reports and provide customer recommendations to improve RGD product productivity. * Keep customer-related databases updated and verified. * Prepare weekly and monthly reports on assigned activities. * Participate in internal and external training activities with customers. * Report changes in lithology, operations, or equipment acquisition occurring under the contract. **Requirements:** * Required education level: Bachelor’s degree or Technical diploma. Preferred specialization: Mining Engineer, Mechanical Engineer, or related field. * Basic English proficiency desirable for manuals and reports. * Minimum 1–2 years’ experience in similar roles providing technical support for drilling equipment and consumables. * Knowledge of drilling steels and KPI management. * Microsoft Office. **Your Profile:** * Mindset of continuous improvement and openness to lifelong learning. * Willingness to seek new and better ways of doing things. * Collaborative attitude and team-oriented focus. * Attention to detail and commitment to quality. * Organization and discipline in work execution. **Everything Starts with People.** The world needs metals and minerals for the energy transition, and our cities and infrastructure must expand to serve a growing population. To succeed, we need to accelerate the shift toward more sustainable mining and construction industries. **At Epiroc**, we drive this transformation alongside customers and commercial partners in over 150 countries, developing and delivering innovative, safe equipment, digital solutions, and aftermarket support. We believe everyone has the right to equal opportunity. We encourage applications from all qualified individuals, visible minorities, Indigenous peoples, and persons with disabilities. We foster an inclusive culture where diversity is not just a goal—it is a core part of our values and how we work. This is how we do business for a sustainable future. Learn more at www.epiroc.com Employment Type: Full-Time Work Location: On-site