Sonora Management & Support Job Listings

Customer Service Agent – Safety Software Surveys63841807104771120

Indeed

Customer Service Agent – Safety Software Surveys

**Work Schedule:** 6:00am – 3:00pm Hermosillo Time (adjusts to 7:00am – 4:00pm in November due to U.S. daylight saving changes) **Experience Required:** 3 months to 1 year in a similar role preferred **Language Requirement:** Advanced English (spoken and written) **Availability:** 45 hours per week **Education:** High school diploma or equivalent **Objective** This role focuses on reaching out to businesses that currently use safety software and guiding them through a structured feedback survey. The agent’s responsibility is to capture information on the usefulness, limitations, and potential enhancements of their software. The collected data helps BIS Safety understand customer needs, industry challenges, and opportunities for improvement. **Desired Profile – Knowledge, Skills \& Abilities** * Clear and professional communication for explaining survey details and questions. * Active listening to fully grasp and record customer input. * Emotional intelligence to remain calm and courteous when receiving critical or negative comments. * Strong attention to detail to guarantee all answers are documented correctly. * Goal\-driven, capable of meeting daily and weekly targets for completed surveys. * Professional phone manner, demonstrating empathy and neutrality at all times. * Flexibility to follow provided scripts while adjusting tone and approach as needed. **Qualifications** * Advanced/Fluent English is essential. * Prior call center, survey, or customer service experience (6–12 months) is desirable. * Basic knowledge of CRM or survey software is helpful. * Strong organizational skills and consistency in repetitive tasks. **Guidance and Supervision** Agents work with close oversight and follow a defined questionnaire. They are expected to adapt their delivery to keep conversations smooth while ensuring accurate data collection. **Interaction** * Business professionals participating in surveys * Direct supervisors and campaign managers * Internal teams analyzing survey findings Main Responsibilities * Call business contacts to invite them to take part in a short Safety Software Survey (8 questions, approx. 10 minutes). * Clearly state the purpose of the survey and how the responses will be used. * Guide respondents through questions about: * Key software features they find most valuable * Data or insights they use most often * Improvements or missing features they would like to see * Challenges their teams and field staff face with the current software * Overall satisfaction with their current provider * Whether they are considering switching or looking at alternatives * Record all feedback with accuracy in the company’s survey platform. * Let participants know that by completing the survey, they are entered into a draw for a Disney Weekend for four people. * Manage objections respectfully and ensure the call remains professional. * Provide supervisors with progress updates and reports on the number of completed surveys and collected insights. **Compensation** Weekly earnings up to $4,000 MXN: * Base pay: $1,951\.42 MXN * Performance bonus: $1,048\.58 MXN (raising fixed pay up to $3,000 MXN) * Extra $1,000 MXN available for meeting attendance, productivity, and quality standards Tipo de puesto: Tiempo completo Sueldo: $4,000\.00 a la semana Lugar de trabajo: Empleo presencial

Blvr. P.º Río Sonora Nte. 194, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son., Mexico

MXN 4,000/month

Customer Service Agent – Satisfaction Surveys63841807123075121

Indeed

Customer Service Agent – Satisfaction Surveys

**Location:** Hermosillo, Sonora **Schedule:** 6:00am – 3:00pm Hermosillo Time (changes to 7:00am – 4:00pm in November due to U.S. time adjustment) **Employment Type:** Full\-time **Salary:** Up to $4,000 MXN weekly (base $1,951\.42 \+ bonuses for performance, attendance, and calls) **About the Role** As a Customer Service Agent in the BIS Safety campaign, you will make outbound calls to customers to conduct satisfaction surveys about services and products. Your work helps measure service quality, customer experience, and overall satisfaction, while contributing valuable feedback for company improvements. **Key Responsibilities** * Make outbound calls to conduct satisfaction surveys with customers. * Clearly explain the purpose of the survey and administer it professionally. * Accurately record customer responses in the company database. * Inform participants about their entry into a raffle to win a Disney trip. * Document call outcomes, feedback, and survey metrics. * Handle objections or negative comments with professionalism and empathy. * Deliver daily/weekly reports on completed surveys and collected data. **Requirements** * Advanced/Fluent English. * 6 months – 1 year of experience in customer service, surveys, or call centers preferred. * Strong listening and communication skills. * Ability to stay professional and positive when handling negative feedback. * Attention to detail and strong organizational skills. * Familiarity with CRM tools and documentation processes. What We Offer * Weekly pay up to $4,000 MXN. * Stable full\-time schedule. * Opportunity to develop communication and reporting skills. * Supportive work environment with growth potential. Tipo de puesto: Tiempo completo Sueldo: $4,000\.00 a la semana Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial

Blvr. P.º Río Sonora Nte. 194, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son., Mexico

MXN 4,000/month

Customer Care Specialist – Digital Banking App Campaign63841807086595122

Indeed

Customer Care Specialist – Digital Banking App Campaign

**Location:** Hermosillo, Sonora **Employment Type:** Full\-time **Salary:** $4,000 MXN weekly **Schedules Available** * Monday to Saturday, 5:00am – 1:00pm (Sundays off) * Monday to Friday, 10:00am – 6:00pm \+ Sunday 5:00am – 1:00pm (Saturdays off) **About the Role** We are looking for Customer Care Specialists to join the MyBambu campaign. In this role, you will provide high\-quality support to customers using a fully digital banking platform. You will handle inquiries through multiple channels, assist with account opening and ongoing issues, and ensure every interaction delivers a positive customer experience. **Key Responsibilities** * Serve as a main contact for customer support. * Manage incoming calls and ensure compliance with quality standards. * Provide assistance with account opening and troubleshooting. * Communicate with customers across various platforms (phone, SMS, in\-app chat, social media). * Document cases and escalate issues when needed. * Collaborate with internal teams to improve user experience. **Requirements** * Advanced/Fluent English (oral and written). * Experience in customer service or call centers (6–12 months preferred). * Strong communication and problem\-solving skills. * Ability to multitask in a fast\-paced environment. * Familiarity with CRM tools or Salesforce is a plus. **What We Offer** * Fixed weekly pay of $4,000 MXN. * Stable full\-time schedules with weekends partially free. * Opportunity to work with an innovative financial technology company. * Growth opportunities within a supportive and professional environment. Tipo de puesto: Medio tiempo Sueldo: $4,000\.00 a la semana Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial

Blvr. P.º Río Sonora Nte. 194, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son., Mexico

MXN 4,000/month