Guest Experience Expert

Description

Position Summary: The Guest Experience Expert creates unforgettable experiences, guides guests throughout their stay, and ensures positive transactions while maintaining a professional environment and performing operational tasks. Key Highlights: 1. Create unforgettable and unique experiences for guests. 2. Take initiative to deliver a wide range of services to guests. 3. Empower themselves to move freely within their space and do what needs to be done. **Additional Information** **Job Number**26028161 **Job Category**Rooms \& Guest Services Operations **Location**Fairfield by Marriott Inn \& Suites Nogales, Boulevard El Greco 45, Calle Arcadias, Nogales, Sonora, Mexico, 84066 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our jobs are not only about ensuring smooth check-ins and check-outs; they are also about creating an unforgettable and unique experience. Our Guest Experience Experts take initiative to deliver a wide range of services to guide guests throughout their stay. They empower themselves to move freely within their space and do what needs to be done. Whether processing operational needs; responding to guest requests; completing reports; sharing information about local attractions; or assisting guests with vehicle loading/unloading and transporting luggage to/from rooms and/or to the designated bell area, the Guest Experience Expert ensures that every transaction feels like a positive part of the experience. No matter your role, there are fundamental elements critical to success—creating a safe workplace; following company policies and procedures; upholding quality standards; and ensuring your uniform, personal appearance, and communication remain professional at all times. The Guest Experience Expert is constantly on the move (standing, sitting, walking for extended periods, navigating narrow, confined, or elevated spaces, as well as climbing up or down service stairs and/or ramps); actively engaged (must be able to move, lift, push, pull, and place objects weighing up to 50 pounds unassisted and up to 100 pounds with assistance; reach above and below knee level; bend, twist, pull, and stoop). Performing all tasks to the best of one’s ability (and other reasonable duties as requested), it is critical that Guest Experience Experts consistently do things right—for guests and for the business. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* Fairfield by Marriott delivers a simple, beautiful stay no matter where you travel, with over 1,000 locations worldwide. The legacy of our family-owned Marriott farm inspires a relaxing, reliable experience characterized by warm hospitality—all at an excellent value. As part of our team, you will uphold the Fairfield Guarantee, our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore employment opportunities that maintain our hotels and service at the highest level. By joining Fairfield by Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.