Experience SONDA Here you transform your career! Why join SONDA? The answer is very simple: because, just like you, we love what we do, we are passionate about innovation, and we are convinced that through knowledge and technology we will not only transform our customers' businesses, but also the future. At SONDA, you will experience a work environment with diverse opportunities for personal and professional development. An excellent place to learn and contribute to improving people's quality of life through technology. We are looking for **Level 1B Help Desk Agent** **You will have the opportunity to:** * Provide technical support and assistance to users, ensuring timely resolution of their requirements. * Provide technical support by delivering and recording all necessary information to meet internal company and customer requirements. * Provide customers with technical assistance in resolving their incidents, managing all necessary actions to coordinate problem resolution and achieve customer satisfaction. **Ideal if you have knowledge and experience in:** * Customer service * Proficiency with Office software suite * Technical degree related to computer science or similar field * Experience in customer service and support * Experience handling tickets * Experience in technical support **What can you expect from us?** Work flexibility, promoting balance between your personal and professional life. Schedule: 48-hour weekly workweek. **On-site mode:** Blvd. Navarrete 66. Col. Valle Escondido. Hermosillo, SON. $11,000 gross per month. Professional development and continuous growth of your skills, always according to your interests. A collaborative, diverse, and innovative environment that encourages teamwork. What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness, which promotes a series of initiatives focused on your physical, mental, and social well-being. And much more! Diversity + Inclusion = Innovation and collaboration At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive atmosphere that encourages them to develop their professional careers with equal opportunities. Because we know that a diverse environment is a fundamental element for driving innovation, we seek candidates based on their professional qualifications, regardless of race, skin color, religion, age, sex, sexual orientation, gender identity, nationality, or disability. Join our team!