Job Title: IT Support Representative (with CRM and HR Support) **Company:** Global Advantage **Location:** Fundó Legal, 84030 Nogales, Son, Mexico **Job Type:** Full\-Time **Salary:** $12,070 \- $23,293 per month (depending on experience) **Posted:** October 6, 2025 About Us Contact us via WhatsApp at **\+52 631 199 3314** Global Advantage is a leading Business Process Outsourcing (BPO) firm committed to delivering exceptional services to clients worldwide. We are seeking a skilled IT Support Representative to join our team in Nogales, Mexico, to ensure the smooth operation of our IT infrastructure while providing occasional support in HR and recruiting functions. If you're a problem\-solver who thrives in a dynamic BPO environment and enjoys multitasking, this role is for you! Job Description Contact us via WhatsApp at **\+52 631 199 3314** As an IT Support Representative at Global Advantage, your primary responsibility will be to provide robust IT support to maintain our critical systems, troubleshoot hardware and software issues, and onboard employees to collaboration platforms. Additionally, you will manage CRM systems, with a preference for GoHighLevel expertise, and assist with HR tasks such as recruiting calls and job postings. This role requires strong technical proficiency combined with excellent communication skills to support our fast\-paced BPO operations. Key Responsibilities * **IT Support (Primary Focus):** * Diagnose and resolve hardware and software issues for employees and clients, ensuring minimal downtime in our BPO environment. * Onboard new hires to platforms like Slack or Microsoft Teams, including account setup, training, and troubleshooting. * Manage and maintain CRM systems, with a strong preference for GoHighLevel expertise (e.g., configuring workflows, integrations, and user support). * Provide technical assistance via phone, email, or remote tools to address IT\-related inquiries promptly. * **HR and Recruiting Support (Secondary Duties):** * Handle incoming calls related to recruiting, such as screening candidates or answering applicant questions. * Create and post job listings on platforms like Indeed to attract top talent for our BPO operations. * Assist with HR tasks, including employee onboarding documentation, basic policy inquiries, and supporting HR team initiatives. * **General Duties:** * Collaborate with cross\-functional teams to ensure seamless operations in a high\-volume BPO setting. * Document IT procedures and resolutions to support knowledge sharing and operational efficiency. * Stay updated on emerging IT tools and best practices to enhance system reliability and performance. Requirements * **Must be located in Fundó Legal, 84030 Nogales, Son, Mexico.** * Proven experience in IT support, including troubleshooting and repairing computer hardware and software in a professional setting. * Familiarity with CRM systems; experience with GoHighLevel is highly preferred. * Proficiency in onboarding tools like Slack and Microsoft Teams. * Strong communication skills for handling calls and providing clear, concise instructions. * Ability to multitask between technical support and administrative duties in a fast\-paced BPO environment. * High school diploma or equivalent; associate's or bachelor's degree in IT, Computer Science, or related field is a plus. * At least 1 years of relevant experience in IT support or a similar role, preferably in a BPO or tech\-driven organization. Preferred Skills * Experience in recruiting or HR functions, such as posting jobs on Indeed or managing applicant tracking systems. * Knowledge of basic networking, cybersecurity practices, and remote support tools (e.g., TeamViewer, Zoom). * Customer service experience in a tech or BPO environment, with a focus on client satisfaction. * Ability to work independently with minimal supervision while meeting tight deadlines. What We Offer * Competitive salary of $12,070 \- $23,293 per month, based on experience. * Benefits package, including health insurance, and paid time off. \* * A collaborative team culture focused on innovation, efficiency, and work\-life balance in a dynamic BPO setting. **How to Apply:** Contact us via WhatsApp at **\+52 631 199 3314** to apply or learn more! Submit your resume and a brief cover letter explaining your experience with CRM systems, IT troubleshooting, and any BPO experience. Job Types: Full\-time, Part\-time Pay: $12,601\.35 \- $26,620\.03 per month Expected hours: 23 per week Work Location: In person