**Join our Technical Support team at a software development company in Hermosillo, Sonora.** **Requirements:** Education: Bachelor's degree in Computer Systems Engineering, Computer Science, Information Technology, or related field. Minimum experience: 1 year providing customer service via chat, phone, or email. Strong interest in delivering excellent customer service. **Responsibilities:** **\-** Provide attentive and effective customer support via phone, email, or chat to resolve technical issues. \- Activate or deactivate service plans as directed by distributors or sales executives. \- Monitor and supervise the technological platform to ensure proper operation. **We Offer:** Monthly gross income: $12,500, statutory benefits, professional development, grocery voucher card, savings fund, economic days, hybrid work, work tools, team building activities, and a positive work environment. Position type: Full-time, Indefinite duration Salary: $12,500.00 per month Benefits: * Salary increases * Savings fund * Sick days * Option for indefinite contract * Employee referral program * Company phone * Remote work * Grocery vouchers Work location: Hybrid remote in Hermosillo, Son.