Client Solutions & Web Support Representative

Description

Summary: This role involves providing customer support for website-related issues and advising clients on improving their online presence for a global digital healthcare company. Highlights: 1. Provide support via phone, chat, email, and tickets 2. Assist clients with website-related issues 3. Advise clients on improving their online presence **Location:** Hermosillo (On\-site) **Schedule:** Monday to Friday, 7:00 AM – 4:30 PM **About the Company** Global digital company. Healthcare division, specializes in website development and digital marketing solutions for healthcare providers . **Responsibilities** * Provide support via phone, chat, email, and tickets * Assist clients with website\-related issues * Perform basic website updates and email setup * Advise clients on improving their online presence * Follow up on requests and ensure quality control * Identify upselling opportunities when appropriate **Requirements** * Conversational English * Experience in customer service or phone support * Basic HTML knowledge (recognition only, no coding required) * Familiarity with social media (Facebook Business) * Proficiency in Microsoft Office * Strong communication skills **Benefits** * Monthly bonus * Food vouchers * 4% savings fund * Round\-trip transportation * 15 days Christmas bonus Sueldo: $15,000\.00 al mes Idioma: * English (Deseable) Lugar de trabajo: Empleo presencial