Summary: The Account Protection Support Analyst will review suspicious activity, investigate flagged accounts, and handle customer inquiries to mitigate fraud risks and safeguard the platform. Highlights: 1. Investigate suspicious activity and potentially fraudulent transactions 2. Handle customer inquiries regarding account security and identity misuse 3. Utilize critical thinking to resolve customer concerns and mitigate fraud **Support Services Group** is seeking enthusiastic, detail\-oriented and analytical **Account Protection Support Analyst** to join our team. In this role, you will be responsible for reviewing suspicious activity, investigating flagged accounts, and determining appropriate actions to mitigate fraud risks. You will also handle customer inquiries related to unauthorized transactions, identity misuse, account security concerns, and transaction verifications. Your ability to think critically, analyze patterns, and communicate professionally will safeguard our platform and maintain trust with our users. **Full time (45 Hours) Up to $5,500 MXN after taxes for 45 hrs.** **Must have great English skills** **Key Responsibilities:** * Review and investigate suspicious activity, flagged accounts, and potentially fraudulent transactions. * Utilize investigative and analytical skills to determine appropriate actions on reported fraud cases. * Handle customer inquiries via email regarding unrecognized transactions, account security issues, and identity misuse. * Verify account and card ownership, as well as transactional activity, to ensure legitimate usage. * Monitor high\-volume transactions and request due diligence when necessary. * Apply critical thinking skills to troubleshoot and resolve customer concerns effectively. * Utilize internal tools and resources to make informed decisions and mitigate fraud risks. * Maintain accurate records of investigations and communicate findings to relevant teams. * Stay up to date with fraud trends and security best practices to enhance fraud prevention efforts. **Qualifications \& Skills:** * Prior experience in fraud prevention, risk analysis, customer support, or a related field. * Strong analytical and problem\-solving skills with a keen eye for detecting suspicious activity. * Excellent English written communication skills with the ability to respond to customers professionally. * Ability to work efficiently in a fast\-paced environment with high attention to detail. * Familiarity with financial transactions, payment systems, or fraud detection tools is a plus. * Strong critical thinking and decision\-making abilities. * Ability to handle sensitive information with discretion and professionalism. This role is ideal for individuals who thrive in an investigative and customer\-focused environment, ensuring the security and trust of our platform. **Support Services Group** is an award\-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk\-takers, and game\-changers: the kind of folks who thrive on solving complex problems.