*This job posting originates from the Talenteca.com job board* ### **Job Opening from Reclutamiento IT in Gustavo A. Madero, Mexico City** **Who Are We?** * Excellent work environment, flexibility, and real career growth; we are market leaders in on-premises and cloud-based IP solutions, working closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy; therefore, we are seeking an on-site Technical Support Engineer or Collaboration Support Engineer specializing in Cisco Webex Unified Communications. **Why Join Us?** We focus on people and their professional development, offering extensive training, an outstanding work environment, and support for work-life balance. With us, you will have the opportunity to: * Receive training across various technologies, especially in unified communications * Receive coaching and leadership development from project leaders * Gain experience in client and service management **Our Offer** Financial stability and solidity, genuine professional development and growth, plus an exceptional work environment, certifications, and mobility options. Our offer includes: * **Compensation**: MXN 18,000 net per month; direct employment contract and above-standard statutory benefits. * **Working Hours**: Monday to Friday on a rotating schedule: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, or 11:00 AM–8:00 PM. * **Work Location**: Tecnoparque, Azcapotzalco. **What We’re Looking For** * Minimum 2 years of experience in roles such as: on-site unified communications support, remote collaboration support, unified communications technical support, collaboration help desk, unified communications service desk, collaboration support engineer, Cisco Webex support engineer (NOC), Level 1 (L1) support, or L1 engineer. * 1–2 years of experience providing support, troubleshooting, and resolving Level 1 incidents for videoconferencing solutions including Cisco Webex, Call Manager, Jabber, Spark, Cisco Room Kit Mini, Room Kit, and Room Kit Plus—on-premises or cloud-based—or Google Workspace / Google Meet. * 1–2 years of experience managing user onboarding/offboarding, changes, PBX administration, switch configuration, IP telephony installation and configuration, and Cisco software conferencing tools. * Perform daily checklists for meeting rooms or videoconferencing systems. Document management (e.g., Completed Work Reports, Resolved Tickets, Meeting Room Visit Logs, etc.). * Basic knowledge of network equipment, switching, routing, wireless, and Cisco-branded collaboration solutions. * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support platforms such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. **Desired Education Level:** Bachelor’s degree (incomplete) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex, Jabber, CUCM, Cisco * Call Manager, Spark, Room Kit * VoIP, PBX, IP Telephony, Networks * Video Conferencing, CU, UC * Router, Switch, Links, Room *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69402cb83200003100a9f721&source=indeed