**Application deadline:** ================================ 2025\-11\-02 **Do you want to develop your professional career?** ================================================ BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance, legal experts, data scientists, developers, engineers, and designers. **What are we looking for?** ========================== * **Position Objective:** A Banker is a role requiring the highest discretion in handling information, a service-oriented attitude, adaptability to change, resolving customer needs, as well as possessing the ability to persuade, create influence, and communicate effectively to provide excellent customer service. * **Required Competencies:** + **Task Orientation** + **Teamwork** + **Proactivity** + **Communication** + **Organization** + **Empathy** + **Leadership** + **Innovation** + **Negotiation** * **Requirements:** + **Education:** Completed Bachelor's degree (in Administration, Economics, Accounting, or Finance) + **Required Knowledge:** - **Knowledge and handling of BBVA product offerings (Insurance, portability, Credit Cards, etc.) as well as commercial processes for the banking segment.** - **Relationship skills.** - **Handling objections and ability to resolve customer needs.** - **Knowledge of telephone sales.** - **Knowledge and use of mobile applications (primarily bank apps).** - **Proficiency with Office software suite.** + **Experience:** - **Having performed duties at a financial institution (minimum 18 months).** - **Sales of intangible products (minimum 18 months).** - **Customer service.** - **Maintenance and updating of records.** * **Key Responsibilities:** + **Achieve business objectives by promoting and effectively selling Commercial Banking products and services.** + **Proactively and comprehensively manage Customers to increase their loyalty to the Bank.** + **Timely management of recovery for credits contracted by Customers.** + **Promptly address and resolve customer inquiries and complaints.** + **Maintain and update the unique file for assigned Customers.** + **Ensure compliance with Quality Standards and Service Levels.** If you require any reasonable accommodation\* during your selection process, please inform the recruiter at your first point of contact. At BBVA, we believe that having a diverse team makes us a better bank. For this reason, we actively support diversity, inclusion, and equal opportunities, regardless of ethnic or national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, social condition, health status, opinions, marital status, or any other factor that violates human dignity and aims to undermine the rights and freedoms of individuals. We are confident that by fostering a collaborative and inclusive work environment, we can all show our best selves. **\*Reasonable accommodations include modifications and/or adaptations the company may make during your selection process to enable you to properly participate in it.** ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **BBVA: Turning dreams into opportunities** **Ready to create together?** ================================================================================