LM014: Courier

Description

Involves providing daily courier services directly to customers, including driving, customer service, and performing any related administrative tasks or paperwork. General Job Description: * Delivers and picks up packages and documents efficiently and safely while representing the company professionally. * Operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures. * Conducts accurate and timely selection and inspection of assigned packages, followed by detailed count reporting and identification of misclassifications. * Identifies additional business opportunities with existing customers, seeks new business (refers contacts to the sales department), and informs the sales department of significant customer changes or competitor actions. * Answers customer questions regarding FedEx service functions and keeps customers informed about the company and its services. * Ensures packages meet FedEx service requirements; appropriate labeling is applied; and all documentation is complete, organized, and accurate. * Validates that package contents are legal, including special requirements for handling hazardous materials and international shipments; separates packages by service type and destination per established procedures. * Scans packages according to prescribed procedures and demonstrates proficiency with service features and equipment. * Ensures customers maintain an adequate supply of FedEx shipping materials. * Gathers air and ground packages as required by sortation needs for operations. * Loads and unloads aircraft, containers, and company vehicles; operates mechanized ramp equipment to load and unload packages. * Cleans, washes, and performs minor maintenance on company vehicles as needed; maintains a neat and clean personal appearance to uphold the company’s public image. Minimum Requirements: Minimum Education Level: * Completed high school. * Basic English preferred. Minimum Experience: * One (1) year of professional driving experience. * Valid commercial driver’s license appropriate for the assigned vehicle type, per country-specific regulations. * Good driving record. * Must be at least 21 years of age. Minimum Required Skills: * Ability to lift 32 kg and maneuver packages weighing up to 68 kg using appropriate equipment. * Strong oral and written communication skills, interpersonal skills, and teamwork abilities. * Must successfully complete the Reading, Map Reading, Classification, and Mathematics sections of the Basic Skills Test. * Customer-service orientation with strong organizational skills. * Problem-solving ability. * Attention to detail. * Planning and organizational skills. * Teamwork. * Availability to work variable shifts. FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.