Call Center Supervisor

Description

Job Summary: We are seeking an experienced AT&T Call Center Supervisor to monitor, provide feedback, and train the team, ensuring goal attainment and optimizing performance. Key Responsibilities: 1. Lead and motivate the team to achieve objectives. 2. Develop sales skills and techniques in advisors. 3. Promote professional development and growth. CALL CENTER OPENING! WE ARE LOOKING FOR YOU! AT&T CALL CENTER SUPERVISOR Requirements: Bachelor's degree Proficiency in Microsoft Office Suite People management experience Strong verbal communication skills, teamwork orientation, commitment, and frustration tolerance. Minimum 1 year of verifiable supervisory experience in the sales area within a CALL CENTER (mandatory) Key Duties: Monitoring and follow-up: Listen to and evaluate advisors’ calls to ensure compliance with quality standards, persuasive arguments, and sales techniques, identifying areas for improvement. Feedback and coaching: Conduct individual and group feedback sessions focused on skill development, handling objections, and sales techniques. Data and metrics analysis: Evaluate key performance indicators (KPIs) such as conversion rate, productivity, average handling time, and goal achievement, developing strategies to optimize results. Supervision and training: Lead and motivate the advisor team to meet targets; continuously train them on products, sales strategies, and call center tools. Preparation and submission of operational reports: Present team performance results and work plans. We Offer: Weekly base salary Productivity bonuses Statutory benefits Career growth Training Schedule: Full-time Work Location: Puebla – Las Ánimas We are seeking enthusiastic and ambitious individuals eager to develop professionally and grow within our organization. We value talent and initiative, and offer opportunities for career advancement. If you are ready to take on new challenges and contribute to a dynamic team, we want to meet you. · Resumes not meeting the requirements will not be considered. -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Age: between 24 and 40 years Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, captain, callcenter, teleoperator, telephone operator, telephonist, telephone-based