Job Summary: We are looking for a customer service professional to provide telephone, chat, and email support, handling inquiries and building lasting relationships to revolutionize the e-commerce market. Key Highlights: 1. Multichannel customer service: telephone, chat, and email 2. Building long-term customer relationships 3. Goal-oriented work and negotiation skills **About the Company** If you want to join a U.S.-based technology company specializing in e-commerce software and services. Its **services include its proprietary e-commerce platform and multichannel management software such as: logistics services, marketing services, customer service, and e-commerce analytics software.** This opportunity is for you… **APPLY!** **About the Opportunity** Our goal is to deliver the **best customer service and experience in the USA**, enabling continued disruption of the e-commerce market. Main responsibilities include: * Providing empathetic, human-centered support—via **telephone, chat, and/or email**—to address customer questions regarding operations, warehouses, orders, and e-commerce. * Following up on generated tickets to ensure timely resolution of customer requests. * Building and maintaining long-term customer relationships to ensure favorable service outcomes. **Requirements:** * **Must reside in Querétaro.** * Gender: Unrestricted. * Age: Unrestricted. * **Minimum Education: Verified high school diploma with certificate.** * **Advanced English C1/C2; native-level English is a plus.** * **Experience: Minimum 6 months.** * Dress code: Casual. * You must have all your complete documentation: Birth Certificate, INE (National ID), Proof of Address (not older than 3 months), CURP, RFC, Academic Certificate, NSS, Afore (if applicable), Infonavit Payroll Deduction Statement (if applicable). * Passion for customer service. **You’re the person we’re looking for if...** * You have an outstanding customer service attitude or prior experience in similar roles. * You communicate clearly and effectively. * You possess strong negotiation skills. * You have experience working toward targets. * You can build trust-based relationships and collaborate closely to identify needs and opportunities. **What the Company Offers You** * Salary: gross monthly. * **Biweekly payments.** * **Statutory benefits.** * Work schedule: Monday to Sunday, 7:00 AM – 3:00 PM (Saturday off) \| 11:00 AM – 7:00 PM (Saturday off), including 1-hour lunch break. * Referral bonus. * **Starting from Month 2:** Hiring bonus of $2,500 MXN (reviewed during interview). **Enhanced Benefits Starting at Day 45** * Bonus of up to 30%, broken down by team objective achievement. * 35% vacation bonus. * 30-day Christmas bonus (Aguinaldo). * Restaurant vouchers: $1,500 MXN. * Major Medical Expense Insurance. * Life Insurance. * Location: Hacienda La Tortuga, El Jacal, 76180 Santiago de Querétaro, Qro. * Free training. * Medium-term career growth. Employment Type: Full-time, indefinite contract Salary: $15,000.00 \- $16,500.00 per month Benefits: * Educational support * Complimentary beverages * Employee discounts * Special discounts and preferential pricing * Flexible schedules * Option for indefinite-term contract * Major Medical Expense Insurance * Life Insurance * Grocery vouchers Application Question(s): * Which municipality/region do you live in? * What is your highest completed level of education? * What is your English proficiency level? * Are you currently employed? * What is your current/last salary? Workplace: On-site employment