Customer Service Coordinator

Description

Position Summary: Acuario Michin Puebla is seeking a proactive and responsible Customer Service Coordinator to ensure a positive visitor experience and compliance with operational protocols. Key Highlights: 1. Leadership and personnel management in an entertainment environment. 2. Ensuring visitor satisfaction and adherence to operational protocols. 3. Shift coordination and supervision of staff and areas. **Acuario Michin Puebla** is looking for you: We seek proactive, responsible individuals with leadership skills, personnel management experience, and a service-oriented attitude to join us as **Customer Service Coordinator**, ensuring a positive visitor experience, compliance with operational and safety protocols, and alignment with the aquarium’s values, culture, and service standards. **Main Responsibilities:** * Visitor assistance * Shift and schedule coordination, and activity planning for Multifunctional Staff and Cleaning Assistants * Supervision of pavilions, administrative area for findings, logbooks, and support for Multifunctional Staff areas * Safety and evacuation protocols **Requirements:** * 1–2 years of personnel management experience * Group supervision and administrative tasks (schedule creation, break scheduling, incident reporting) * Experience in entertainment venues * Leadership skills **We Offer:** * Biweekly pay * Statutory benefits * Complimentary uniforms * Corporate benefits Employment Type: Full-time Work Location: On-site employment