Summary: Marsh Commercial is seeking a Specialist - IT Product Support to assist in the planning, implementation, and ongoing support of legal and privacy applications. Highlights: 1. Assist in planning, implementing, and supporting legal and privacy applications 2. Identify and document business and technical requirements 3. Monitor and manage support tickets, resolve end-user issues **Company:** ------------ Marsh Commercial **Description:** ---------------- **Specialist \- IT Product Support** We are seeking a Specialist \- IT Product Support to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. **We will count on you to** : * Assist Project Managers and Technical Leads in the planning, implementation and ongoing support of Legal and Privacy related applications * Identify and document business and technical requirements; ensure that resulting implementation plans match expectations * Partner with stakeholders to develop test scripts and define success criteria for user acceptance testing * Create and maintain product related documentation and standards; assist in the onboarding of new applications * Conduct research to identify new or existing tools to satisfy stakeholder needs/requirements * Monitor and manage support tickets that are logged by end users * Identify, track, and resolve end\-user issues **What you need to have** : * Minimum of 3\+ years’ experience in technical support and business analysis * Basic understanding/awareness of global privacy regulations * Working knowledge of integrations, workflow tools as well as experience configuring SaaS applications is a plus * Strong written and verbal communication skills * Advanced Level of English is a Must **What makes you stand out** : * Excellent communication and presentation skills. * Ability to multi\-task and liaise with multiple stakeholders * Excellent analytical, organizational and problem\-solving skills * Work well independently or as part of a broader team Why join our team: * We help you be your best through professional development opportunities, interesting work and supportive leaders. * We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. * Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well\-being. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.