Summary: This Specialist role ensures smooth office operations and administrative support, acting as a key contact for stakeholders and managing essential facilities processes. Highlights: 1. Opportunity to enable smooth office operations and administrative activities. 2. Role involves managing key facilities processes and providing customer service. 3. Chance to train junior colleagues and lead ad-hoc facilities projects. ### **About Us** Talent is our World. At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress. Take the next step in your career journey and discover our exciting opportunities. ### **The Role** The Specialist \- Facilities enables the smooth running of AMS office(s) and delivers key administrative activities across the business, by using the Service Now platform. They ensure relevant locations are safe and fully operational, may act as the first point of contact for external visitors and provide best\-in\-class customer service to both internal and external stakeholders, including third party vendors. They support multiple internal processes which underpin the successful and safe operations of AMS’s physical infrastructure: Health and Safety system management, mobile devices administration, room bookings, systems management, etc. They play an important role in reporting key KPI’s within the remit of Global Facilities (property KPI’s, office attendance, etc.). They train junior colleagues. **This is a hybrid role working 3 days per week at our AMS Monterrey Office.** ### **What you will do: (Key Accountabilities)** * Resolve internal and external Facilities requests via Service Now, in line with KPIs. * Offer guidance to Facilities Coordinators for resolving complex requests, and support with training new joiners. * Manage reception desk (if applicable) including incoming calls and acting as the first point of contact for internal and external visitors. * Ensure all employees visiting the office each day are signing in via the Sign In App (if applicable). * Maintain Sign In App for relevant locations in line with requirements, ensuring tools to track office utilisation are in line (if applicable). * Proactively make improvement suggestions, e. g., processes, communication and flag any problems or risks. * Support travel requirements for relevant stakeholders, assist with booking travel, help troubleshoot travel issues. * Administer mobile devices for the business, including working with telephony providers on optimal offers, and ensuring compliance and governance requirements are met inasmuch as pragmatically feasible. * Review and update internal manuals and processes as appropriate. * Ensure excellent record\-keeping of documentation pertaining to Global Facilities. * Manage relationships with internal and external stakeholders, including third party vendors. * Demonstrate commercial awareness by researching alternative suppliers / vendors to reduce costs and expenditure. * Organise / facilitate internal and external events to ensure that they are successful. * Manage finances and track against yearly budget; and support the delivery of optimum cost efficiencies throughout the year. * Conduct regular floor walks to identify any necessary repairs or renovations (if applicable). * Manage office supplies including kitchen facilities and stationery (if applicable). * Oversee the cleaning / disinfecting schedules for the building /office floor(s) (if applicable). * Support office emergencies e.g., First Aid or Fire Evacuation procedures and review Health \& Safety documents, escalating where appropriate. * Organise and send communication to regional locations as needed. * Lead ad\-hoc Facilities projects and continuous improvement initiatives. * Subject matter expert, conducting trainings for colleagues. Ensure compliance with local / global Health and Safety regulations as well as AMS policies and procedures and meet ISO standards. * Incident management: Ensure proper tracking, diligent investigation, and relevant corrective actions relating to any incidents at work, as appropriate. * Support internal and external Audits, as appropriate. * Support other regions, where appropriate, based on demands. * Support the maintenance and improvements of the Facilities AMS platforms. * Support Team Leaders / Team Managers with reporting requirements. * Deputise for Facilities Team Leaders / Team Managers. ### **What you will bring:** * **Demonstrate bilingual proficiency in Spanish and English, enabling effective communication across diverse stakeholders** * Exhibit flexibility and adaptability, thriving in dynamic team environments * Engage collaboratively within team settings, bringing an outgoing and positive approach * Apply strong stakeholder management skills, building and maintaining effective working relationships * Utilize tools such as Canva, PowerPoint, ServiceNow, Outlook, and MS Teams to support communication, coordination, and service delivery **Behavioural Skills** * Issue Resolution – proficiency level 3\. * Effective Communication – proficiency level 3\. * Service Excellence – proficiency level 3\. * Accepts and Adapts to Change – proficiency level 3\. * Partnering with Colleagues – proficiency level 2\. * Attention to Detail – proficiency level 2\. * Time Management – proficiency level 3\. * Considers Financial Impact – proficiency level 2 **Technical Skills** * Facilities Management – proficiency level 2\. * Compliance and Regulatory Knowledge – proficiency level 3\. * Project Management – proficiency level 2\. * Vendor Management – proficiency level 2\. * Budget Management – proficiency level 1\. * MS Excel – proficiency level 2 ### **Why AMS?** **What you’ll get in return:** Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent\-related challenges. You can innovate, disrupt and influence with organisations that want to transform their operations and win the war for talent. **What we offer:** AMS offers you career opportunities in every direction you want to explore. We want to help you achieve whatever it is you aspire to – and we’ll give you the flexibility to allow you to give just as much attention to what’s important to you outside of work. * Full training and support Stretching, challenging work * A vibrant, diverse, and collaborative culture * Flexible working – home/hybrid/in\-office working available * A competitive reward and benefits package * The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies * Employee Resource Groups, including LGBTQ\+ Allies, Hispanic, Veterans, Black Employee Network, Women's groups, and more We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Please let us know of any reasonable adjustments or accommodations you require during the recruitment process by emailing our team at talentacquisition.generalenquiries@weareams.com **Details** ----------- #### **Reference** AMS30034 #### **Closing** 11/03/2026 #### **Location** Mexico, Monterrey #### **Schedule** Full Time #### **Business area** Facilities #### **Sector** Professional Business Services #### **Employment Type** Permanent