Summary: The PetDesk Phones Implementation Specialist supports VoIP phone systems, provides technical expertise, and delivers exceptional customer service to clients by leveraging customer data to improve communications. Highlights: 1. Ensure highest levels of customer satisfaction via Zoom, phone, and email 2. Lead and manage multiple projects and priorities simultaneously 3. Resolve or escalate customer requests/issues promptly As a contract PetDesk Phones Implementation Specialist, you will support PetDesk’s VoIP phone systems. You will provide your technical expertise and problem\-solving skills to deliver exceptional customer service to the company’s clients. By leveraging customer data, PetDesk Phones improves communications (calls, chats, and appointments). It streamlines the staff workflow through practice management software integrated with the VoIP telephone system. This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America. Fluency in English (both written and spoken) is required for this role. To apply for the Customer Support position, please submit your resume in **English** **that** highlights your qualifications. This role will provide coverage to our customers Monday through Friday. Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstations. ### **Apply if you're excited to:** * Ensure the highest levels of customer satisfaction via Zoom, phone, and email * Strong communication skills to effectively collaborate with clients, project managers, and cross\-functional teams * Analytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasks * Independently lead and manage multiple projects and priorities simultaneously * Resolve or escalate customer requests/issues promptly * Review, analyze, and evaluate trends on common system issues and communicate these to the company ### **About You** * Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities * Exceptional customer service skillset * Strong ability to multitask, prioritize tasks, and effectively manage time * Skill in handling incoming and outgoing support calls * Proficient in conflict resolution, with the ability to sympathize and empathize with customers * Experience in troubleshooting technical issues * Outstanding capacity to navigate and resolve intricate issues PetDesk offers an ecosystem of top\-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting\-edge solutions, we support more than 10,000 veterinary clinics and over 400 grooming facilities, and serve over 20 million pet parents worldwide. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.