Position Summary: We are seeking a Bilingual Systems Engineer with clinical environment experience to optimize processes and manage Electronic Clinical Record (EHR) systems. Key Highlights: 1. Experience in clinical process and EHR optimization. 2. English proficiency and ERP (Harmoni) knowledge. 3. Ability to translate clinical needs into functional requirements. A pediatric hospital is seeking talent for the following vacancy: **BILINGUAL SYSTEMS ENGINEER** **Requirements:** * Experience: Minimum 1 year in a similar position * Education: Bachelor’s degree in Systems Engineering/Computer Science or related field * Excellent customer service attitude * ERP (Harmoni) knowledge * English proficiency: 75% **Responsibilities:** Document, analyze, and optimize clinical processes to ensure proper alignment with the Electronic Clinical Record (EHR). \- Configure forms, catalogs, business rules, clinical templates, and user profiles. \- Provide first- and second-level functional support. \- Manage incidents and requests using ticketing tools and the HIS vendor. \- Plan, execute, and document functional, integration, and regression testing. \- Train clinical users, develop manuals and quick-reference guides, and manage a network of super-users. \- Ensure regulatory compliance and adherence to security and privacy best practices (NOM‑024, NOM‑004, LFPDPPP). \- Monitor key performance indicators: adoption rate, data quality, incident frequency. \- Analyze post go-live improvements and propose continuous clinical workflow optimization. \- Ensure seamless integration with LIS, RIS, PACS, and other clinical platforms. **Skills:** \- Excellent communication skills with medical and nursing staff. \- Ability to clearly translate clinical needs into functional requirements. \- Analytical thinking and problem-solving orientation. \- Change management and ability to train diverse groups. \- Organization, follow-up, and prioritization based on clinical impact. \- Collaborative work across operational areas, IT, and vendors. Desirable: \- Background in healthcare fields (Nursing, Medicine, Clinical Chemistry) or Systems/Engineering with clinical exposure. \- Certifications such as ITIL Foundation, HL7/FHIR, Scrum, or similar. \- Experience with EHR solutions including HarmoniMD, Epic, Oracle Health/Cerner, Cirrus, SAP, or others. **We Offer:** * Social security * Year-end bonus * Vacation premium * Grocery vouchers * On-site cafeteria Employment Type: Indefinite-term contract Salary: Starting at $18,000.00 per month Benefits: * Major medical expense insurance * Life insurance * Cafeteria service * Grocery vouchers Work Location: On-site