Mexican company in the hospitality and tourism sector seeking technical support staff We have offices in Mexico City and Cancun; remote work is possible, with activity logging on our proprietary platform. **Requirements:** * Bachelor's degree in Systems Engineering, Computer Science, or related field; candidates currently completing their degree are also eligible. **Responsibilities:** * Remote customer support during working hours (9 a.m. to 6 p.m.) via phone, email, and our proprietary technical support platform. * Reviewing and tracking support tickets. * Resolving and closing tickets remotely with clients. * Night shift coverage: one day per week on a rotating basis with the support team. **Skills:** * Teamwork * Proactivity * Self-directed learning * Sense of urgency **Experience:** * Practical experience with Windows environments. * Solid knowledge of computer systems, mobile devices, and other technical products. * Ability to diagnose and resolve basic technical issues. * Familiarity with remote desktop applications and technical support software. * Strong communication and problem-solving skills. * Ability to provide step-by-step technical assistance, both written and verbal. **Knowledge of:** * The systems used are internally developed. * Daily training courses are provided to candidates for onboarding on our proprietary platforms and processes within the hospitality industry. ***Database Administrators:*** * **Microsoft SQL Server – MANDATORY** ***Schedule:*** * **Shift:** 9 a.m. to 6 p.m. **We offer:** * Competitive salary * Statutory benefits * Excellent work environment * Growth opportunities Interested candidates are invited to apply through this channel or by email. Job type: Full-time Salary: $6,211.06 – $12,932.62 per month Benefits: * Salary increases * Savings fund * Option for an indefinite-term contract * Cafeteria service * Remote work * Additional vacation days or paid leave * Grocery vouchers Work location: Hybrid remote in 53398, El Parque, Méx.