Description
TBC DE MEXICO, SUCURSAL PUEBLA IS SEEKING:
\*\*CUSTOMER SERVICE\*\*
Job Objective
Provide professional and timely service to internal and external customers, both in person and by telephone, ensuring a satisfactory service experience and achievement of commercial and administrative objectives.
Requirements
Education: Technical degree, incomplete or completed bachelor's degree.
Experience: Minimum 2 years in customer service, counter sales, or similar position.
Gender: Unrestricted.
Availability to work under performance goals and operational pressure.
Basic proficiency in administrative tools and data entry systems.
Key Responsibilities
In-person, telephone, and digital channel customer service and follow-up.
Order entry, quotation, and invoicing in the system.
Achievement of assigned sales and collection targets.
Order and delivery tracking, and coordination with internal departments.
Preparation of operational and commercial reports.
Implementation of current sales policies, discounts, and promotions.
Updating of commercial information and price lists.
Ensuring high levels of customer satisfaction.
Key Competencies
Customer service orientation.
Effective communication.
Organization and attention to detail.
Results orientation.
Teamwork.
Adherence to processes and policies.
We Offer:
Benefits exceeding statutory requirements.
* IMSS
* INFONAVIT
* FONACOT
* Life Insurance
* Funeral Expense Insurance
* 10% Food Vouchers
* 50% Vacation Bonus
* 30 Days' Year-End Bonus
* 13% Savings Fund
Job stability.
Opportunity for career development within the organization.
Excellent working environment.
Interested candidates are invited to apply through this channel, indicating their salary expectations.