**Vacancy:** Senior Shift Manager – Restaurant (High-End) ------------------------------------------------------------------- **Location:** Mitikah, CDMX ### **Lead a High-End Gastronomic Experience** A restaurant specializing in **premium seafood** is seeking a **Senior Shift Manager** with leadership skills, attention to detail, and passion for hospitality, to ensure impeccable service and an exceptional experience for every guest. This position is critical to daily operations and upholding the highest service standards. **Position Objective** ----------------------- Supervise, coordinate, and lead the waitstaff team, ensuring service excellence, adherence to protocols, and an outstanding gastronomic experience within a high-pressure environment. **Key Responsibilities** --------------------------------- * Lead and supervise the waitstaff team to guarantee professional and efficient service. * Coordinate dining room setup, presentation, organization, and cleanliness. * Train, motivate, and evaluate staff according to service standards and protocols. * Resolve incidents with empathy, discretion, and a customer-oriented approach. * Supervise compliance with hygiene and food safety regulations. * Support operations for special events and group services. * Oversee account handling, closing procedures, and billing processes. * Maintain effective communication with kitchen, bar, and management. **Ideal Candidate Profile** ------------------------------ * **Education:** Certification in Hospitality, Gastronomy, or equivalent experience. * **Experience:** Minimum 2 years as Head Waiter, Shift Manager, or similar role. * Proven experience in **fine-dining restaurants, haute cuisine, or premium seafood establishments**. **Key Competencies** ---------------------- * Leadership and assertive communication. * Knowledge of etiquette, service protocols, and standards. * Conflict resolution and decision-making under pressure. * Attention to detail and customer-experience focus. * Knowledge of hygiene and food safety (Distinctive H or Clean Point certification – desirable). **Additional Requirements** -------------------------- * Experience in operational supervision within the restaurant industry. * Food safety certification (desirable). * Availability to travel between **Veracruz and Boca del Río**. * Flexible schedule (weekends, holidays, and special events). **We Offer** ------------- * **Net Monthly Salary:** $10,500 to $16,000 * Weekly tips * **Performance Bonus:** up to $5,000 * Annual savings fund * Statutory benefits starting from the 2nd month * Professional growth and development plan * Excellent work environment and culture of respect **Join Our Team!** ---------------------------- If you have experience delivering high-end service, leadership abilities, and passion for hospitality, **we want to meet you. Your talent could be the key ingredient to our success.**