Job Summary: Provides technical support to users, manages technological infrastructure, and ensures operational continuity through equipment maintenance and configuration. Key Highlights: 1. Comprehensive technical support and user assistance. 2. Preventive and corrective maintenance of technological infrastructure. 3. Network management, IT security, and storage solutions. ***Main Functions / Responsibilities:*** * User support and assistance. * Installation and configuration of equipment and devices. * Preventive and corrective maintenance (technological equipment). * Ticket tracking. * Development, tracking, and coordination of plans. * Documentation and tracking of incidents. * Ensuring continuous operation (infrastructure). ***Technical Knowledge:*** * Knowledge of operating systems, hardware, and computer components. * Networks and Communication Protocols: Knowledge of network design and administration, including protocols such as TCP/IP, DNS, DHCP, and VPNs. * Experience with network devices such as routers, switches, and firewalls. * Storage and Backup: Understanding of storage solutions, including SAN, NAS, and data backup and recovery technologies. * IT Security: Knowledge of security practices and tools to protect networks and systems, including firewalls, IDS/IPS, and encryption. * Assembly of computer equipment. * Network problem diagnosis. Employment Type: Full-time Salary: Starting from $13,000\.00 per month Work Location: On-site employment