MEMBER SERVICE COORDINATION

Description

Position Summary: Member Service Coordination, providing personalized and professional service to members, managing benefits, and enhancing the experience of members. Key Highlights: 1. Personalized and professional service to members 2. Benefit management and enhancement of member experience 3. Promotion of member satisfaction Job Posting MEMBER SERVICE COORDINATION Location: Tlalpan, Mexico City Company: MEXICAN ASSOCIATION OF CIVIL ENGINEERS, A.C. Posted on April 6, 2026 Valid until April 9, 2026 Net Monthly Salary $12,000\.00 \- $14,000\.00 Apply Reference Number: 21104228 Description Position Objective: Provide personalized, efficient, and professional service to members of the Mexican Association of Civil Engineers, A.C., addressing inquiries, routing requests, promoting services, and managing benefits. Additionally, identify and propose service agreements targeted at members, monitor their effectiveness, and contribute to strengthening member experience and satisfaction. Required Profile: • Education: Marketing, Business Administration, Public Relations, or related fields. • Experience: Minimum 3 years in customer service, client relationship management, or administrative roles involving member service. • Required Knowledge: Customer service protocols, handling complaints and suggestions, effective communication, conflict resolution. • Key Competencies: o Customer orientation and teamwork o Empathy and communication skills o Problem-solving ability o Organization and time management o Proactivity and continuous improvement \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Requirements * Required Academic Level: Bachelor's Degree * Academic Status: Graduated * Required Field of Study (or related): Business Administration * Experience: 2 \- 3 years in MEMBER SERVICE COORDINATION * Knowledge(s) and Tool(s): + Office 365 * Language(s): + English \- Basic * Skill(s) and Competency(ies): + Leadership + Continuous improvement + Analysis and problem solving + Teamwork + Motivation + Creativity and innovation + Commitment + Stress tolerance + Work quality + Negotiation + Communication + Adaptability to change + Strategic planning + Results orientation + Customer orientation * Candidate Availability: + No travel required Schedule Monday to Friday Full-time 08:00 \- 18:00 Schedule Clarifications: Service hours: Monday to Thursday, 8:00 to 18:00; lunch break from 14:15 to 16:00; Friday, 8:00 to 15:00. Functions and Activities * Specific Functions: 1\. Manage and update the job vacancy database and promote the Job Board service. 2\. Coordinate with the Communications Department to promote the Job Board within the community. 3\. Coordinate timely integration and submission of payroll-related incident information, ensuring accuracy and adherence to deadlines. 4\. Manage updates to personnel files and legal documents. 5\. Coordinate implementation and follow-up of recruitment, selection, and onboarding processes for new staff. 6\. Support training and professional development initiatives. 7\. Coordinate internal communications regarding human resources matters and facilitate resolution of personnel-related questions or issues. 8\. Prepare periodic reports on personnel status, incidents, and regulatory compliance for the Operations Management. The company offers * LEGAL BENEFITS * PUNCTUALITY AND ATTENDANCE BONUS * YES, STAFF DINING FACILITY * Probationary employment contract Recruitment Process * Recruitment process start date: April 6, 2026 * Recruitment process duration: 1 Week