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IT AND TECHNICAL SUPPORT MANAGER
$MXN 12,000/year
Indeed
Full-time
Onsite
No experience limit
No degree limit
3VXX+XX Boca del Río, Ver., Mexico
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Description

Position Summary: The IT Manager oversees the technological infrastructure, planning, implementing, and maintaining systems and networks to support the organization’s strategic objectives. Key Highlights: 1. Comprehensive management of technological infrastructure and information security. 2. Leadership in IT projects and technical support for internal users. 3. Opportunities for continuous professional development and growth. **Job Description:** The Information Technology (IT) Manager is responsible for managing the company’s technological infrastructure. This role encompasses the planning, implementation, and maintenance of systems and networks, ensuring that the technology employed supports the organization’s strategic and operational objectives. **Main Responsibilities:** 1\. **Technological Infrastructure Management:** * Oversee the operation and maintenance of computer systems and networks. * Ensure availability and performance of the technological infrastructure. * Evaluate and update hardware and software as needed. 2\. **Information Security:** * Implement and manage cybersecurity policies and procedures. * Monitor and respond to security incidents, including backup management and disaster recovery planning. * Ensure compliance with security regulations and standards. 3\. **Technical Support and Maintenance:** * Provide technical support to internal users, resolving issues and inquiries. * Supervise the technical support team, ensuring prompt and effective incident resolution. * Maintain and update technical documentation and support records. 4\. **Project Development and Implementation:** * Plan and implement IT projects to improve operational efficiency and effectiveness. * Collaborate with other departments to identify technological needs and develop solutions. * Manage the IT budget, ensuring efficient use of resources. 5\. **Training and Development:** * Develop training programs for end users on system usage and information security. * Stay current on the latest technological trends and advancements, and train the IT team accordingly. 6\. **Vendor Relations:** * Manage relationships with technology service and product vendors. * Evaluate and select vendors, negotiating contracts and service-level agreements. **Requirements:** 1\. **Education and Experience:** * Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, or a related field. * Minimum of 5 years of experience in IT roles, with at least 2 years in a supervisory or leadership position. * Experience in IT project management and technical support. 2\. **Knowledge and Skills:** * In-depth knowledge of network infrastructure, operating systems, databases, and enterprise applications. * Experience in information security and risk management. * Project management and budget administration skills. * Excellent problem-solving and decision-making abilities. 3\. **Competencies:** * Leadership skills and ability to lead IT teams. * Excellent verbal and written communication skills. * Ability to work in a dynamic and constantly changing environment. * High integrity and professional ethics. **Position Conditions:** * Availability to work outside regular hours in case of emergencies or system requirements. * Ability to manage multiple projects and priorities simultaneously. **Benefits:** * Competitive salary. * Opportunities for professional development and growth. * Continuous training programs. Employment Type: Full-time Salary: $12,000.00 per month Benefits: * Option for an indefinite-term contract * Free uniforms Workplace: On-site employment

Source:  indeed View original post
Juan García
Indeed · HR

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