**Job Description: Community Manager** **Position:** Community Manager **Department:** Marketing and Sales **Reports to:** Marketing Manager **Work Mode:** On-site **Schedule:** Full-time **Job Objective:** Manage the brand presence of *Básculas Quiñonez* on social media and digital platforms, responding promptly and professionally to incoming leads' messages, fostering an active and positive community around the brand, and directly supporting the sales team to achieve their commercial goals. **Main Responsibilities:** * **Digital customer service:** * Respond immediately and effectively to messages and comments on Facebook, Instagram, TikTok, and YouTube. * Capture key lead information (phone number, location, needs) and forward it to the sales team. * **Community management:** * Encourage interaction with the community: respond to comments, create polls, post stories, and generate conversations. * Identify conversation opportunities or relevant mentions to position the brand. * **Sales support:** * Coordinate with the sales team to facilitate sales closures, reminders, follow-ups, and required content. * Suggest improvements in digital strategy to increase leads and contribute to goal achievement. * **Monitoring and analysis:** * Monitor social media and notifications daily. * Weekly reporting of key statistics: number of messages received, leads generated, most successful posts, notable comments, etc. * **Content and strategy:** * Assist in scheduling and publishing content in coordination with the marketing team. * Stay updated on social media trends that could apply to the brand. **Required Profile:** **Education:** * Bachelor's degree in Communication, Marketing, Advertising, or related field (desirable but not essential if proven experience exists). **Experience:** * Minimum of 1 year managing social media for brands or businesses. * Experience in customer service on digital platforms. * Desirable experience with industrial product or B2C brands. **Technical skills:** * Proficiency in social media platforms: Facebook, Instagram, TikTok, and YouTube. * Knowledge of social media management tools (Creator Studio, Meta Business Suite, etc.). * Strong spelling and writing skills. * Desirable: basic knowledge in image or video editing for social media. **Key Skills:** * Proactivity. * High sense of responsibility and follow-up. * Excellent written communication. * Results and sales goal orientation. * Organizational skills and ability to work under pressure. * Creativity and judgment to handle situations on social media. **Performance indicators (KPIs):** * Average response time to messages. * Number of qualified leads referred to the sales team. * Increase in social media interactions and followers. * Percentage of leads converted into sales. * Weekly reports delivered on time. Job type: Full-time Salary: $8,000.00 per month Benefits: * Additional vacation days or paid leave Education level: * Partial or ongoing bachelor's degree (Desirable) Experience: * Social media strategy: 1 year (Desirable) Work location: On-site job