CUSTOMER SERVICE AND SUPPORT (ADMINISTRATIVE)

Description

Position Summary: We are seeking a professional to ensure that every interaction with our customers is efficient, professional, and solution-oriented, handling inquiries and administrative processes. Key Highlights: 1. Comprehensive customer support and management 2. Interdepartmental coordination for incident resolution 3. Detailed and up-to-date document control **Customer Service and Support (Administrative Department)** At Multimoto, our customers’ experience matters—regardless of their location. Therefore, we seek a committed professional with strong communication, organizational, and problem-solving skills to join our team. **Position Objective** To ensure that every interaction with our customers is efficient, professional, and solution-oriented—from general inquiries to key administrative processes. **Main Responsibilities:** * **Customer Service and Management:** End-to-end support, handling inquiries, complaints, and suggestions. * **Warranty Control and Tracking:** Administering and processing warranty claims, ensuring strict compliance with company terms and conditions. * **Interdepartmental Coordination:** Actively collaborating with other organizational departments to resolve complex incidents or route special requests. * **Document Control:** Monitoring branches and maintaining a detailed, organized, and up-to-date record of all interactions, reported issues, and implemented solutions. **Ideal Candidate Profile:** * **Education:** Completed bachelor’s degree in economics or administration-related fields. * **Experience:** Minimum 1–2 years in customer service, warranty management, or administrative follow-up roles. **Key Skills:** * Excellent verbal and written communication * Negotiation, analytical, and conflict-resolution abilities * Strong organizational sense and focus on institutional processes * Proficiency in Microsoft Office suite and record-keeping systems (CRM or ERP) **What We Offer:** * Competitive base salary * Statutory benefits * Preferential discounts * Additional paid leave days * Hybrid work model: 1 remote workday per week + 100% remote Saturdays (subject to change) * Working hours: Monday–Friday, 9:00 a.m.–6:00 p.m. / Saturdays, 9:00 a.m.–2:00 p.m. **Are You Interested in This Challenge?** If you meet the profile and seek stability and professional growth, apply through this channel by attaching your updated CV—or email it to aux.rh@multimoto.com.mx, indicating the vacancy name in the subject line. Salary: $10,500.00 per month Benefits: * Employee discount * Option for an indefinite-term contract * Discounted cafeteria service * Company-provided mobile phone * Additional vacation days or paid leave Workplace: On-site employment