Job Summary: We are seeking an Operations Manager to ensure the efficient and cost-effective execution of daily operations, managing teams and resources toward continuous improvement and strategic objectives. Key Highlights: 1. Strategic participation in business operations 2. Professional and collaborative work environment 3. Opportunity for growth and development **Position: Operations Manager** ----------------------------------- **Location:** El Colli Urbano, Zapopan, Jalisco **Work Modality:** 70% on-site \| 30% remote **Working Hours:** * Monday to Friday: 08:00–17:00 hrs * Saturday: 09:00–13:00 hrs * Day off: Sunday **Job Objective** Ensure the proper execution of the company’s daily operations, guaranteeing efficiency, profitability, process quality, and alignment with the business’s strategic objectives through team management, resource management, and continuous improvement. **Reports To:** General Manager ### **Functional Reporting in Absence:** * Reports To: Human Resources Manager * Acts As Substitute For: Executive Management **Main Responsibilities** * Supervise and ensure the correct day-to-day operational functioning. * Control internal processes and ensure compliance with quality standards and regulations. * Optimize operational processes focused on efficiency, costs, and timelines. * Manage human, material, and technological resources within the department. * Coordinate continuously with internal departments to ensure operational fluidity. * Analyze operational KPIs, data, and results to support decision-making. * Implement operational strategies aligned with business objectives. * Track departmental OKRs and propose improvement plans. * Lead continuous improvement initiatives and operational project management. * Participate in interviews, hiring, and termination processes for operational staff. * Lead the implementation and/or upgrade of the ERP system **Odoo (version 17\)** . * Ensure compliance with internal policies and applicable regulations. **Secondary Responsibilities** * Authorize credit notes and warranties. * Represent the company before clients when operations require it. * Approve leave requests, vacations, and extraordinary departmental expenses. * Update job descriptions and operational documentation. * Validate administrative processes related to operations. **Internal Department Collaboration** Continuous collaboration with: * Executive Management * Sales * Customer Service * Administration * Quality * IT Systems * Warehouse * HR * Maintenance * Project Management * Technical Support and Operational Leaders **External Stakeholder Relations** * Clients: handling requests, incidents, and operational follow-up. * Suppliers: requesting and coordinating services. **Required Profile** ### **Education** * Industrial Engineering * Bachelor’s Degree in Business Administration or related field ### **Experience** * 3–5 years in similar roles (Operations Management or Coordination). **Technical Knowledge** * Operations management and team leadership. * Process optimization and control. * KPI analysis and decision-making. * ERP system proficiency (Odoo preferred). * Microsoft Office Suite (intermediate–advanced level). * CRM system proficiency. * Information technologies applied to operations. **Key Competencies** * Problem analysis and resolution. * Leadership and management of multidisciplinary teams. * Strategic decision-making. * Clear, effective, and assertive communication. * Results orientation and continuous improvement mindset. * Organization, planning, and follow-up capabilities. **What We Offer** * Job stability. * Strategic participation in business operations. * Professional and collaborative work environment. * Hybrid work modality. * Opportunity for growth and development.