Job Summary: We are seeking an Operations Manager to ensure the efficient and cost-effective execution of daily operations, manage teams and resources, and implement continuous improvements aligned with strategic objectives. Key Highlights: 1. Strategic involvement in business operations 2. Professional and collaborative work environment 3. Opportunity for growth and development **Operations Manager** **Location:** Zapopan, Jalisco **Work Mode:** 70% on-site \| 30% remote **Working Hours:** * Monday to Friday: 08:00–17:00 hrs * Saturday: 09:00–13:00 hrs * Day off: Sunday **Job Objective** Ensure the proper execution of the company’s daily operations, guaranteeing efficiency, profitability, process quality, and alignment with the business’s strategic objectives—through team and resource management, and continuous improvement. **Reports To:** General Manager **Functional Reporting in Absence:** * Reports To: Human Resources Manager * Acts As Substitute For: Executive Management **Main Responsibilities** * Supervise and ensure the correct day-to-day operational functioning. * Control internal processes and ensure compliance with quality standards and regulations. * Optimize operational processes focused on efficiency, costs, and timelines. * Manage human, material, and technological resources within the department. * Coordinate consistently with internal departments to ensure operational fluidity. * Analyze operational indicators, data, and results to support decision-making. * Implement operational strategies aligned with business objectives. * Monitor department OKRs and propose improvement plans. * Lead continuous improvement processes and operational project management. * Participate in interviews, hiring, and separation processes for operational staff. * Lead implementation and/or updating of the ERP **Odoo (version 17\)**. * Ensure compliance with internal policies and applicable regulations. **Secondary Responsibilities** * Authorize credit notes and guarantees. * Represent the company before clients when operational needs require it. * Approve leave requests, vacations, and extraordinary expenses for the department. * Update job descriptions and operational documentation. * Validate administrative processes related to operations. **Internal Department Collaboration** Consistent collaboration with: * Executive Management * Sales * Customer Service * Administration * Quality * Systems * Warehouse * HR * Maintenance * Project Management * Technical Support and Operational Team Leaders **External Stakeholder Interaction** * Clients: handling requests, incidents, and operational follow-up. * Suppliers: requesting and coordinating services. **Required Profile** **Education** * Industrial Engineering * Bachelor’s Degree in Business Administration or related field **Experience** * 3–5 years in similar roles (Operations Management or Coordination). **Technical Knowledge** * Operations management and team leadership. * Process optimization and control. * Indicator analysis and decision-making. * ERP system proficiency (Odoo preferred). * Office suite (intermediate–advanced level). * CRM system usage. * Information technologies applied to operations. **Key Competencies** * Problem analysis and resolution. * Leadership and management of multidisciplinary teams. * Strategic decision-making. * Clear, effective, and assertive communication. * Results orientation and continuous improvement mindset. * Organization, planning, and follow-up. **What We Offer** * Job stability. * Strategic involvement in business operations. * Professional and collaborative work environment. * Hybrid work mode. * Opportunity for growth and development. **** **How the Hiring Process Works** Our goal is to move as quickly as possible throughout the entire hiring process. We’ve designed these steps to ensure that: a) we can conduct our best assessment of as many qualified candidates as possible, and b) the process remains efficient and respectful of your time. **Step 1:** Submit your application in English. Your resume/CV will be reviewed by a member of the recruitment team. **Step 2:** Complete a **one-way video interview**, enabling our cross-functional teams to learn more about your experience (Mandatory). **Step 3:** Submission of the one-way video interview to the client. **Step 4:** Feedback on the process. **Step 5:** Client’s internal process. Requirements: **Requirements \| Operations Manager** * Bachelor’s degree or engineering degree in Business Administration, Industrial Engineering, or related field. * Minimum 3–5 years of experience in Operations Management or Coordination roles. * Proven experience leading operational and multidisciplinary teams. * Strong knowledge of process optimization, standardization, and continuous improvement. * Ability to analyze operational indicators (KPIs, OKRs) and make strategic decisions. * Experience using ERP and operational management systems (Odoo preferred). * Proficiency in technological tools and Office suite (intermediate–advanced Excel). * Excellent communication and interdepartmental coordination skills. * Strong results orientation, operational control, and quality focus. * Ability to work under pressure, manage multiple priorities, and adapt to change.