Job Summary: We are looking for an adaptable and analytical Customer Support professional to guide users, optimize processes, and ensure goal achievement in a dynamic environment. Key Highlights: 1. Strategic role to improve user performance and business operations 2. Opportunity to lead and optimize processes in a growing startup 3. Focus on data analysis for decision-making and continuous improvement **Job Objective:** The **Customer Support** role will serve as the users’ *strategic partner*, accompanying them from start to finish to enhance their performance and help them achieve their goals more efficiently. This role focuses on guiding, enabling, and optimizing how users operate day-to-day—driving better habits, clearer processes, and execution focused on results. Through data analysis, continuous process improvement, and close support, this role translates metrics into practical actions, identifies improvement opportunities, and proposes solutions that directly impact user performance and business operations. Its mission is to ensure users work better every day and that operations scale efficiently, measurably, and sustainably. We seek someone **highly adaptable**, with **frustration tolerance**, and comfort operating in changing environments where priorities constantly evolve. A **structured and analytical** individual capable of organizing information, quickly identifying problems, and proposing practical, actionable solutions. We are a growth-stage startup with ambitious plans this year—and you’ll help us achieve them. Our mission is to empower people by giving top professionals the opportunity to compete for career opportunities based solely on their ability, skills, and work ethic. **Responsibilities:** **Operational Execution and Optimization** * Design, plan, and execute operational strategies focused on impacting key metrics and improving overall operational performance. * Translate strategic objectives into actionable plans with clear tracking. **User Support and Leadership** * Coordinate and guide users and cross-functional teams, helping them prioritize, improve performance, and meet objectives. * Act as an operational coach: identify friction points, unblock issues, and enable better ways of working. * Maintain clear, close, and consistent communication with users, ensuring everyone understands expectations and direction. * Serve as the connection point between strategy and execution. **Data-Driven Decision Making** * Analyze operational metrics and statistical data to detect patterns, risks, and improvement opportunities. * Use data as the foundation to propose adjustments and new initiatives. **Timing Management and Efficiency** * Manage the operational roadmap, ensuring positions are filled in the shortest possible time, optimizing resources and anticipating risks. * Balance speed, quality, and results focus. **Continuous Monitoring and Results Control** * Continuously track operations, ensuring progress, resolving deviations, and adjusting strategies in real time. * Keep operations under control without sacrificing agility. **Continuous Process Improvement** * Identify opportunities to make processes simpler, more efficient, and scalable. * Implement continuous improvement practices with a focus on user experience and outcomes. * Conduct periodic process and performance audits to detect areas for improvement. * Propose changes that elevate operational quality and end-user experience. **Requirements:** * Bachelor’s degree in Industrial Engineering, Business Administration, Accounting, or related fields. * Prior experience **+2 years** in **project management**, preferably in startups or dynamic environments. * Ability to perform **data analysis for decision-making** * Skill in project planning, execution, and monitoring. * Hands-on experience with **Excel and Google Sheets** * Capacity for **self-management**, always staying one step ahead. * Excellent **leadership** skills to coordinate teams. * We are seeking an **intelligent and extroverted person** with outstanding communication skills who wants to join a startup on a mission to bring together the world’s brightest and most talented individuals. * You’ll be encouraged to share all your ideas to help us build a continuously improving company. * Ability to **manage multiple projects simultaneously.** * Excellent **communication skills** to connect effectively with people. * High **adaptability**, comfortable working in an environment that constantly changes. * **Frustration tolerance**, maintaining focus and judgment amid ambiguity. * Problem-solving mindset and commitment to continuous improvement. * **Advanced English** * Location: Remote in Mexico City **Benefits** **Schedule:** Monday to Friday, 9:00 am to 6:00 pm (flexible, results-based) **Employment Type:** Full-time, Contractor, Remote **Salary:** $15,000 to $20,000 net monthly (negotiable) **Access to mentors** **Ongoing learning through free courses, books, and classes** **Unlimited vacation days** **Home Office** **Qualifinds** Qualifinds is the platform connecting companies with top specialists—talent scouts and domain experts across various fields—to evaluate candidates’ technical knowledge and hire the best talent. Creating value for everyone. Our platform has **+500 experts** from diverse companies (including Amazon, Google, and Microsoft), specialized across domains (Developers, Growth Hackers, Finance professionals, etc.), who conduct technical evaluations of candidates through a simple, unified process. **Location:** Remote in Mexico City Job Type: Full-time Salary: $15,000.00 – $18,000.00 per month Benefits: * Salary increases * Flexible schedules * Option for indefinite-term contract * Remote work * Additional vacation days or paid leave